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New Member

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14 Messages

Sunday, December 18th, 2022

How to switch from Satellite to streaming can comparison

I have been a customer of DirectTV Satellite forever, but an sick and tired of losing signals when there is severe weather, so I want to switch to streaming, but DirectTV sales is not helpful in making the switch. I'm inclined to use another streaming service, e.g. Hulu, Sling, YoutubeTV, if I can't get this resolved easily.  I have called customer service several times, to no avail, including just now.  DIrectTV customer service is horrible.  

Can someone help me decide if this is worth doing, and how DirectTV Satellite compares to their streaming service?

Scott

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New Member

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6 Messages

3 years ago

BTW, 

  • I was wondering if the recommendation engine on DirectTV streaming is better than satellite version, which is non-existent.  I like YoutubeTV's recommendation engine. 
  • when I travel, can i watch as if i were at home?
  • when do recordings expire and is there any limit to how much i can record?

ACE - Sage

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46.7K Messages

3 years ago

@scottevestceo 

1. I haven't used either the DirecTV Satellite or DirecTV Stream "recommendation engine", so can't answer that question.

2. Yes. We RV with a Roku device in our trailer and can view our DirecTV Stream channels and recordings as long as we have decent internet service.

3. New subscribers get unlimited DVR recordings that can be saved for 9 months. 

ACE - Expert

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23.4K Messages

3 years ago

@Judo 

DTV charged me $400 contract fee even though I never signed a contract.

Everyone starts DirecTV with a 24 month service agreement. It is valued at $20 for each month remaining. It is in the fine print of all advertisements, in the order confirmation emailed, and in the details that you sign on the handheld when tech does the work. So multiple ways to make sure you are informed, even if an agent you spoke with neglected (accidental or on purpose) to mention it.

So if you started DirecTV and then canceled with 20 full months remaining, you were billed the Early Cancellation Fee (ECF) correctly. However, if that ECF was for any time after the initial 24 months, it depends on what the service agreement was for if it was correct or not (i.e. warranty replacement activated as upgrade in error).

(edited)


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