Old AT&T TV C71KW-400 get ERROR 5107

Yes , from ebay , now i get the 5701 error when downloading at the 3/4 part . after soft reset

Most likely that box is either too old or was never properly deactivated from the prior owner's account. You should contact the seller and get a refund. 

Hi @cxcool, thanks for bringing this to our attention.

We're here to help you check what's happening with your receiver.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV message inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Grace, DIRECTV Community Specialist

I'm having the same issue is there a fix?  Thanks

The fix is stop buying boxes from Ebay. Dtv sells refurbished boxes for 49.99 that come with a 1yr warranty.

1.  Not an EBay purchase

2.  That doesn't help a bit

Thanks have a great day.

I picked them up locally, I have tried both wired & wireless.  From what I read, wired when trying to get them updated is best.  I have 3 -200's from 2018 & 2 -400's from 2019. I only need two  maybe three, when I chatting with the guy I bought them from give ask if I wanted them all, fairly cheap.  If I would of know all the issue I could have I would of went a different route, live and learn.  

They were never used before, still wrapped in plastic.  Last night I was able to one of -400's to a beta version, then it would try to update and never succeed. But I was in and couldn't do anything, but I thought it a progress.  Then after a reboot, it went into auto-upgrade mode after logging in.  If I have to I'll cut my loses, maybe just resell the remotes re-coop some $$$.

I picked up a couple online in the past and didn't have an issue, deactivating nothing like that.  Thought this would be the same and they are the same versions that I currently used, one year older, (400's).

To throw my 2 cents in here: I bought a -400 off eBay last summer and didn't have an issue with it registering to my account and it is working fine since last summer. 

I then bought another unit off eBay (different seller) that was advertised as a -400 but what I got was a -200 unit.  I complained to the seller and he shipped me another -200 at no charge. 

All of these units were supposedly new or new other.

I never tested the -200 boxes and put them in my closet as backups. 

I recently wanted to add another tv and box to another room and pulled them out of the closet and it turns out that both are locked to someone else's account.  The eBay seller I bought it from is long gone.  So, my error in not making sure they worked when I got them.  Cost me $55

So, after reading this forum, I was leery of trying eBay again so I bought a reman unit directly through my DirectvStream account.  I got it in about 3 days, hooked it up and and it wouldn't work.  It kept looking for a server and never got to the sign in screen.  Long story short, it turns out it is probably a Genie box setup for Directv Satellite not Directv Stream!  Same identical -400 box but they obviously have different innards or programming.  So, back it goes to Directv Stream tomorrow.

Gotta decide if I try another one directly from Directv Stream or roll the dice with eBay again. 

What a pain but I guess it is my fault for trying to save a few bucks.

I got another -400 off of eBay and it works fine.  It would be interesting to know if it is just the -200s that are bricked after being assigned to another user.

In my case, the two -400s that I bought off eBay are fine and the two -200s that I bought off eBay were bricked (can't remove previous user).  All were supposedly refurbished/like new/etc.

I am not saying buy a -400 to be sure but I would ask the eBay seller before buying any of them and make sure you can return it.  

@bcbsncjlj   Before you post a snarky reply maybe you should take the effort to read the entire thread.  If you did so you would find my previous post where I explained that I already tried one of the refurb units directly from Directv and it didn't work - it was a satellite unit.  And don't tell me that I ordered the wrong one - I only have one account and it is a streaming account not a satellite account.  

@bcbsncjlj "Personally, I don't care what you ordered - it's your lost money."

Exactly - if you don't care why post advice that no one asked for?

With the new Directv Stream accounts there is no longer an option to order an Osprey device. You pretty much are stuck getting it through a third party seller or going with the new plan that includes a “Gemini” box. I checked and don’t have that option under Account Overview.

Ordered directly from DIRECTV STREAM, even if refurbished, you have direct support and a warranty. Yes there seems to be an issue where they occasionally send one with the wrong firmware (DirecTV vs DIRECTV STREAM) and you cannot at the user level just swap firmware. But at least you have warranty and official support to address any problems.

Buying from eBay is high risk, no warranty. Even if box is 'new', there is no guarantee it isn't registered on someone else's account.

So though ordering from the company is not perfect, at least you avoid the riks of an unverified individual seller. Just my opinion for anyone else who comes accross this thread.