Tech Protect

We have the Tech Protect on our account.

Do I or do I not have tech support for Home Theater?

Is "Tech Protect" the exact name? If so that would not be through DirecTV.

DirecTV has the Equipment Protection Plan, with tier 2 being Premier and Tier 3 with Accidental Damage Handling. Log into your account or look at your bill to verify what exactly you have.

For the details of each of the 3 tiers:

https://www.directv.com/technology/satellite-protection-plan/ 

*note* If you do have at least EPP Premier, any qualified non-DirecTV device must be registered on your account.

@Juniper Yes that's the name. Directv Tech Protect

@Ludwick577 

Good to know, thanks. I need to keep myself abreast of the additional options for streaming customers (defaulted to satellite, my own error).

@jarich828 

Apologies, I was not familiar with that other option. You have the one for a streaming-only service (DirecTV via Internet / DIRECTV STREAM). The EPP I mentioned was for the traditional satellite service.

DIRECTV TECH PROTECT

https://www.directv.com/technology/internet-protection-plan/ 

You are probably right that I need to register my devices. I know for a claim I would need to do that. I wish I could have done that when I called into tech support but I’ll see if I can do it online. I guess that’s a clever way to avoid paying out or helping someone since they failed to register.

:(

I know you have to register if you have EPP Premier. Would make sense that Tech Protect would have a similar requirement. Historically it has to be done online as you're filling out the info.

Personally, I don't pay 8.99 a month for Tech Protect. I think it's a waste of money. You can get a Gemini box (Osprey) from Walmart for 45 bucks. Also, I've never had any issues getting free tech support from online or phone agents. Not sure what you'd be paying for --other than equipment replacement. 

So about same "value" as the EPP for satellite then?

@Ludwick577 Your profile pic looks like our Abyssinian cat 😃