Contributor
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3 Messages
Adult content charges
So this will be my second month getting billed for adult content! At&t thinks that it’s ok to accuse their customers and not help when it comes to this sensitive matter. I’m paying over 50 bucks extra on my bill because Adult content is being charged on my account.All they can say is that the charges are valid and they are coming from my device. I’m so upset and cannot believe At&t is not helping with this. I live in a building where At&t is the only service provider, i’m sure there has to be a switch up, someone’s bills are mixing up with mines. I need help and need someone hire than the supervisors over at At&t.
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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36.9K Messages
6 years ago
Have you changed your Parental Control PIN and set all of your Set Top boxes to require that PIN before purchase?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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browndk26
ACE - Professor
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839 Messages
6 years ago
Are you billed for a monthly charge or on demand shows. If a monthly charge call customer service and ask them to remove that channel or package.
If on demand, Is someone else in the household making the purchases?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Iggy2018
Contributor
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3 Messages
6 years ago
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Iggy2018
Contributor
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3 Messages
6 years ago
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