AT&T appointment no-show

I have had two appointments cancelled on me without any notification. I had to change my schedule around so I was home at the times so I was a little peeved, putting it nicely, when I found out they were cancelled. I am also dealing with an issue regarding the free tablet that was part of the promotion when I signed up. I am waiting to hear back about how AT&T sends me notifications in hopes that it will solve at least some of the issues I have been having. I am coming from Comcast so I am not new to being disappointed but I was hoping for better service with AT&T U-Verse. So far not so good. 

I had the same thing happen to me in June. A U-verse tech set up an additional appointment for me for the following day. I waited all day and no one ever came by or even called me. I had to conduct a live chat the day after said missed appointment. After the live chat was conducted the original tech called me and was rather upset by my live chat request for a new appointment. I did have the issue resolved by another tech who visited and was very pleasent and very helpful. All you can do is check on your appointment either by phone or online and if they don't show let the company know.

Happened to me once on a service call as I schedule my appointments in the block of time after my work. The problem is if the techs are on a job taking longer than expected you (the latest appointments) get the boot. Att called me 1 minute before closing to let me know. They put me on a priority the next day and it worked out fine. 

It sucks, but understandable with all this tech and some customers unable to even understand a remote the techs take longer in the field.

Just life....

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@Donv629 wrote:
l have now been waiting for three days for AT&T to come through. This after they disconnected my phone and Internet without notice so I could "upgrade" to Uverse with 1.5 MB of service. A tech was at my house two days ago and was unable to start service. This, after a day when nobody showed. Here we are again, after two days off work and no tech. It is 3 hours past the appointment window. How do they survive? A local realtor has sent out a flyer with contact info for alternative service-I may need to do that.

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Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service install problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
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I Call It Like I See It, Simply a U-verse user, nothing more

There's always excuses with ATT, but never any solutions- always, jus an oh well, we are busy

I had an appointment scheduled 2 weeks ago and left work early to hurry home to meet the 5:00p appointment time.  At 6:00p I checked the status of the appointment only to see a message that the tech would be delayed due to "network issues".  I checked back at 7:00p to find the same message.  At 8:00p I checked and the message had been updated to include "you will be contacted to reschedule your appointment or you can continue to check back".  As of this date (weeks later) there has been no call to reschedule.  But I also learned that the picture freezing / pixelating issues were widespread and everyone was having the problem with the same "fixes" not working...so I have no idea what is the solution.  Communication from ATT is almost non-existent.  

Another No-show. What is going on?

Hello there! I just wanted to echo the current frustrations that people are having with appointments not happening. We live in a world where you can easily text the fact you won't make it to your doctor's appointment. I understand there are issues with scheduling but if this consinues to happen, your system is ineffective and needs revamping. 

What do we to get service without having to be on the phone for three hours during a workday?(My husband is on said call as we speak.)

I waited from 1:00 to 4:30 today & never got notice that my appointment would not be kept until after 4:30. I got notice by rechecking the MyATT app on my phone. I had it open the whole time & it continued to show the appointment time every time I refreshed until 4:30. Then it said my problem had been due to an outage which had now been resolved. It would have been nice to know that I didn't need to wait around the house all day.

Ours today..... Appointment for between 1:00 and 4:00. Tech shows up at 4:40. Irritating as all get out to take time off work (losing money) for a problem of theirs and they do not have the courtesy to be on time. 

I did try saying on the phone to have the tech be there by 1:00 and I would get there between 1 and 4 but they did not seem to like that idea. Funny that the competition (Time Warner, now Spectrum) has an On-Time Guarantee or your next month of service is free but AT&T has not implemented something like this in the name of customer satisfaction. Also now that its Spectrum - their minimum internet speed is now 60mb and costs less. Time for AT&T to step up their game and get a bit more competitive.