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AT&T Service Technician yelled at my son!
On Saturday June 3rd 2017 my 12 year old son and I were walking our dogs, my son was about 8-10 feet ahead of me, he was just about to walk pass an AT&T service technician who was talking on the phone and standing next to his van talking on the phone. Our dog Trixie, who my son was walking, walked toward a bag near the service tech and as soon as she got near the bag, my son pulled her away. At that same moment the tech leaned over and put his face in my sons face and yelled "hey bro, don't let your dog pee on my bag!
Well, I was quite taken aback, and quite upset to say the least and let him know if he had a problem that he needed to talk to me and NOT my son. He proceeded to question my parental supervision to which I stated, he should discuss any issues with me and not my 12 year old son and that nothing actually happened.
The bottom line is this, my son pulled the dog away from his bag before anything happened, and even if something had happened, I was only a few feet behind him so he could have yelled at me if he felt so compelled. I have never seen more unprofessional behavior from any representative of any company I've ever dealt with in the past.
I took down the license plate number of the AT&T van but didn't get his name. I know a lot of the neighbors so I'm confident I can get that information but I must say I have mixed feelings about the customer service. After the incident I called AT&T customer service and spoke with someone who was very empathetic and took down the info I provided, i.e. Date, place, license plate number. He asked if I knew whether it was uverse or direct tv to which I explained that I wasn't sure but thought it might be direct tv. He suggested calling them so I did. I spoke with a supervisor but was told if I don't have an account or didn't get the name of the Tech that there was little that could be done.
She told me I could post it so that's why I'm here.
This has lead me to one question: if one, a child in this case, is insulted by an AT&T representative, is there really no possibility for a resolution?
I'm not looking to see anyone lose their job however I feel that it's important that employees, especially those who are the most visible, essentially the face of your company be reminded what good customer service is. I was taught a long time ago that customer service isn't just for your customers, it's for your potential customers.
Michael B
Well, I was quite taken aback, and quite upset to say the least and let him know if he had a problem that he needed to talk to me and NOT my son. He proceeded to question my parental supervision to which I stated, he should discuss any issues with me and not my 12 year old son and that nothing actually happened.
The bottom line is this, my son pulled the dog away from his bag before anything happened, and even if something had happened, I was only a few feet behind him so he could have yelled at me if he felt so compelled. I have never seen more unprofessional behavior from any representative of any company I've ever dealt with in the past.
I took down the license plate number of the AT&T van but didn't get his name. I know a lot of the neighbors so I'm confident I can get that information but I must say I have mixed feelings about the customer service. After the incident I called AT&T customer service and spoke with someone who was very empathetic and took down the info I provided, i.e. Date, place, license plate number. He asked if I knew whether it was uverse or direct tv to which I explained that I wasn't sure but thought it might be direct tv. He suggested calling them so I did. I spoke with a supervisor but was told if I don't have an account or didn't get the name of the Tech that there was little that could be done.
She told me I could post it so that's why I'm here.
This has lead me to one question: if one, a child in this case, is insulted by an AT&T representative, is there really no possibility for a resolution?
I'm not looking to see anyone lose their job however I feel that it's important that employees, especially those who are the most visible, essentially the face of your company be reminded what good customer service is. I was taught a long time ago that customer service isn't just for your customers, it's for your potential customers.
Michael B
skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
What resolution would you like to see?
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Anonymous
1.9K Messages
8 years ago
She is looking for a big payout.
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0
Canter
Contributor
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1 Message
8 years ago
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