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Hi @Alysha,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help

Irene, AT&T Community Specialist

If the charge is not yours, dispute it with the credit company that's showing it.  They then have to get proof from the creditor that reported it.

@Alysha 

You must contact AT&T (specifically their fraud department). This is a public forum, not customer support.

Learn how to contact the AT&T Global Fraud Management team if you’re a victim of fraud.