Contributor
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1 Message
Billing problems, again and again and again
I had an old ATT account for internet. I upgraded to a package with internet, Wireless in home service, land line phone, and Direct TV. I get bills saying that I am past due on payment, yet the amount due is "0".
When I try to pay my bill, the old account is pulled up, saying that I owe nothing due to the account being terminated, however, it still comes up everytime I try to pay.
If I could ever actually talk to someone in billing who has access to both accounts, perhaps they could delete the old account and match an account nuber to a payment option.
I think the company is too big, too complicated, there is no one who understands their systems enough to actually help a customer. This has been going on sicce "upgrading" (hah!) in June.
Plus, ATT conveniently gives yo no headings that deal with the simplest of problems. Like below in forum, there is no forum for billing problems. So I'll go with television
curiouscat
Professor
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319 Messages
8 years ago
Issue: The user ID that you're using is not associated with your upgraded services.
Resolution: Call 800-288-2020 and ask to speak to technical support so they could give you the correct user ID and help you with getting a temporary password.
Another way to retrieve the correct user ID is by going to att.com > login > click on forgot user ID > on the next page, click on Forgot Contact Email address > on the next page, enter your new account number and your zip code > the click Continue. If this doesn't work, call 800-288-2020.
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drewmndza
Contributor
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2 Messages
7 years ago
i agree, the problem here is not coordinated to each department, you spoke to the customer service and tell them what happen after the conversation, you think everything will be ok, on the next time you call them same story to tell Tired of this AT&T Billing!!!!! AT&T WAKE UP!!!!!!
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