9 Messages
Cannot Log In to U-verse App
I cannot log in to U-verse app on my iPad and iPhone. When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password. I even changed the password on myAT&T account, but I still got the same message and "your information did not match our records" after trying a few times. I called AT&T customer support, but he was not able to resolve this problem after more than an hour and told me to wait for a day or two to try again. I tried to log in the next day (Saturday), but it still did not work. Then today (Sunday) I changed my password on myAT&T account again and waited for about two hours, but I still got the same messages "use the correct ID" after first try and "your info did not match our record" after second. I cannot log in to U-verse app on my phone, either, because two days ago the customer support rep told me to log out and log in to see if I would be able to get in on the phone which I couldn't, of course!!!! How can this crap keep happening!!!???
vonnyg
Tutor
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7 Messages
3 years ago
My issue was resolved when I spotted in my account that my wife's email was not "verified". To my knowledge it wasn't there before. The account is under her name as she is a retiree who gets discounts, but my email is the prime email. Anyway, after I verified her email, the Uverse app is now working. Thing is, none of the apparently 3rd party "techs" I spent hours on the phone with could tell me that and I went 3 months without use of the app (we camp in RV a lot).
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adamjon23
2 Messages
3 years ago
I'm facing the same issue..
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texgeekboy
22 Messages
3 years ago
Somewhere in this rather lengthy thread there is probably a solution that says 'create a new sub-account'. I did that, and it worked. Someone else posted that it was important that the email address for the sub-account gets subsequently verified. I don't know if I did that or not, but it can't hurt (probably).
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@adamjon23
You'll have to help yourself by using methods suggested already. TL;DR version is the solution is based on your U-verse member ID.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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FestusH
1 Message
3 years ago
Same issue as well 'authenticating' forever. Found out you have to use your primary member ID, it most likely ends with @att.net. It can be found in manage profile. It worked for me.
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hadleysw
3 Messages
3 years ago
I've had the same problem since November 2021. I’ve tried working with the support line several times with no improvement. My cynical guess is that since U-verse has been abandoned except for existing customers, they are not putting much if any resources to fixing it.
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JoeFW
29 Messages
3 years ago
ATT doesn’t seem too interested to fix the login issue. This work-around got the app working again for me:
Create a new sub-account
On a desktop/laptop/tablet login to att.com
Account > Profile > scroll down to Manage Sub Account.
Create a new sub-account. A sub-account is a new additional email… The “Primary member ID” is also on the profile page. Mine is lastname @sbcglobal.net… I used the same domain (@sbcglobal.net) when creating the new sub-account.
Use the new sub-account email + password to login to the Uverse app.
Please post back if this worked for you.
Good luck – Joe
(edited)
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Lm2251
Contributor
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13 Messages
3 years ago
Where and how do I create a sub account?
Att has 2 primary accounts for me. One ends in sbcglobal.net and a few years later they wanted Att. met yet both of them work as a primary for everything else except uverse
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JoeFW
29 Messages
3 years ago
Lm2251, use @sbcglobal.net ...
On a desktop/laptop/tablet login to att.com
Click 'Account' then click 'Profile'
On the profile page, scroll down and click 'Manage subaccount' link.
Create new and different email using @sbcglobal.net ...
Use this new email and password to login to the Uverse app.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Lm2251
As you are aware you have two email accounts, take note of which one is specified as the U-verse member ID. That’s you’re key. The subaccounts are created against the master account. But more importantly you should be able to access everything you’re entitled to off the main userid.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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wschrading
2 Messages
3 years ago
I have the same problem for over a month. I cannot log in with my correct att.net userID or my personal email. This needs to be fixed now!
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Lm2251
Contributor
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13 Messages
3 years ago
Go figure, after 5 months, I was finally able to login on my iPhone and Samsung tablet about 4 days ago. Haven’t tried it again since. I did have to change my pw again
(edited)
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JoeFW
29 Messages
3 years ago
Lm2251, did the sub-account work or did require something else?
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Lm2251
Contributor
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13 Messages
3 years ago
Didn’t try it. Put the app on my tab, changed Pw and it worked. Then went to iPhone and put in new Pw and it worked. Couldn’t believe it.
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jcnumber5
3 Messages
3 years ago
First, you CANNOT FIX your issues with your existing login to the U-verse app so don’t waste your time. THE ONLY RESOLUTION IS THIS:
. Login to ATT.com with your ATT.net user ID in your web browser
. Select your profile and scroll down until you see “manage sub accounts”
. It will take you to a new screen where you can add a new sub account, which means you will create a new ATT.net user
. Go thru all steps until the new ATT.net user is created
. Use this new user ID and password to login to the u-verse app
It works!
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