Traveler
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3 Messages
CT Resident nervous about Frontier sale. Should I try X1?
I had Comcast back in 2008, and absolutely hated it. Terrible customer service and very poor TV interface and features. It felt like I had TV from the 90s. The Internet speed was excellent, though. I rode out my contract and jumped ship in 2010 to U-Verse once it was available in my Connecticut city.
I have no problem with AT&T. Any issues I've had have been pretty easily solved. I've had U-Verse since and love it, despite that my promotional period is over and it's getting expensive.
Then my major disappointment. AT&T sent me a letter that they are selling their Connecticut branch of U-Verse to a company named Frontier: a company I've never heard of. I don't want my information in the hands of this unknown company, so despite my satisfaction, I'm thinking of jumping ship. I hate satellite TV though, which leaves Comcast as my only option. I have a friend who just got their new X1 platform. I am mesmerized by the features and look of this new platform, and suddenly my wonderful U-Verse platform seems ancient. So why am I reluctant to switch back?
While the platform has been very much improved, according to my Internet research, the horror stories of customer service continue. What if the service ends up not working half the time because I can't get decent customer service?
So I need some help: can you share your stories of X1 with me? Positive or Negative (If you have them...I know this is an AT&T community)? Can you also share your stories of U-Verse with me? Positive or Negative? I think I want to jump ship before U-Verse is sold, but I'm still not 100% convinced. What is this "Frontier Communications?" I can't get very much information other than they're "taking over" U-Verse. Will they make it better? Worse? Any possible help anyone can give would be appreciated.
aviewer
Expert
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3.2K Messages
11 years ago
It cannot be the service itself. It can only be repair & install & billing servicing the account, build & maintain the physical plant. It cannot be different structure & content. They will need to have a contract with att for that.
You did not try very hard to find out about it. A quick Google shows the following:
Headquarters in Stamford CT. Just as att showcases Texas, Frontier may showcase CT
Operates FIOS in some areas
Long term experience in operating local telco service.
I think the opportunity is there for better service and more likely to modernize plant. Perhaps they can lower costs or increase value on the internet side. The TV service would piggy back att. Box return may still be the same or pretest before using att or a new path.
Lets think positive. Give them a chance. You can leave if they do not produce. I bet Frontier is well aware of that.
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Mikhailov
Traveler
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3 Messages
11 years ago
My promotion period with AT&T just ended and they raised my bill which is why I'm contemplating whether to switch or stick it out. However, I wonder if my decision is being influenced by the beauty of X1 combined by my immediate surroundings. Two people in my immediate friends/family said if the deal is finalized they're going to switch, and a third keeps nudging me towards Comcast like he owns the company. I was even attacked by a hungry sales rep while walking around a mall, who realized I was such a hard sell that she started using tactics like "aww c'mon!" I also called Comcast just to get ballpark "no commitment pricing" and the sales rep on the phone went so far as to schedule an installation appointment without my permission, to which I forcibly told her I was just inquiring about pricing. UVerse has been stable and reliable to me for years, so you're right. Maybe I need to wait it out a bit longer.
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flutist1963
Former Employee
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26 Messages
11 years ago
You may be able to have some of your questions answered at this website, http://www.att.com/CTwirelinesale The sale should be finalized by end of 2014.
Any questions you have about the billing may be answered at www.att.com/ctbillinfo
[fixed links]
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Mikhailov
Traveler
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3 Messages
11 years ago
Thanks for the information guys. 🙂
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dhascall
ACE - Master
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1.4K Messages
11 years ago
Since your promotion has expired,(and you lnow that as long as AT&T still owns the CT piece), you can call 1-800-288-2020 and say "cancel my service." This should get you connected with retentions, which will offer you some good deals. Any subscriber (not just in CT) should try this when the promos expire.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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aviewer
Expert
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3.2K Messages
11 years ago
Under the deal, Frontier, based in Stamford, would:
open a new service center for dispatch and U-verse tech support.
move to a system in which technicians for U-verse and other services will be unified in order to speed and improve installations and repairs.
http://courantblogs.com/dan-haar/frontier-att-union-reach-deal-ending-feud-as-hearings-start/
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berrysjb
Tutor
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3 Messages
11 years ago
As a Uverse User In Connecticut Iam Not happy with Att leaving ,and Frontier coming in. I am losing my Bundle with the move, my landline , internet etc etc .I am also going with a company that is not Att. I like Att, I trust Att, Att guys fix my service Asap , the reps are helpful . Frontier can say whatever they want , they are not Att.
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Darknessrise
178 Messages
11 years ago
What makes you think that you're losing your bundle? The only thing that can't be bundled together now is wireless. It's still the same thing.
The deal hasn't even gone through yet.
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
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saphsara
Contributor
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1 Message
10 years ago
I have att uverse and very disapointed about the switch. my internet is laggy and having tv issues. I called up and they did nothing to help fix issue and i also notice all i can do online is pay my bill. where as before i could set up my dvr recordings watch tv shows manage my calling features and had the option to upgrade service and when i asked about how to do this they said i cant and that they dont know if they will ever have those features online. so what am i paying for again. last time i checked we were suppose to get exactly what we had with uverse and i am not which leads me to think that they have broke contract. good bye crappy service..
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baseballisback
ACE - Professor
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8.2K Messages
10 years ago
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Darknessrise
178 Messages
10 years ago
@saphsara
In what ways in your internet laggy? Nothing at all changed on the internet side other than some internet routing which isn't that much different than AT&T's.
Also, what TV issues are you having? Many of the issues occuring now are on the customer's end and require a technician. If it's an On Demand issue, just keep rebooting your receiver until it decides to pick up the update.
To manage DVR recordings online, you will need the new FrontierTV app. It was released for about a week and was pulled to make it have more functions. It will return soon. This will let you schedule recordings, view On Demand content, and view live TV anywhere.
To manage calling features online, you need to access your voicemail here:
http://um.frontier.com/
There's also the Frontier Voicemail app which is currently available that lets you adjust your calling features.
To upgrade your service, you'll currently need to talk to a customer service representative.
Most if not all features will soon return.
Your contract is not broken. Your contract is with AT&T CT(SNET ). You are still being served by SNET through Frontier. Because of this, you are still being provided the services within your contract. Your contract does not say that you're entitled to these features anyway.
I've had U-verse since 2009 and the Frontier transition wasn't too bad. It could've been a whole lot worse. All primary issues have been resolved. Anyone with service problems requires a technician out.
I'm actually a little disappointed by the local news stations. They are blaming Frontier for everything even though many of the issues aren't even their fault. One woman was on the local news channel for a news story and her issue wasn't even from Frontier. Their TV was displaying the typical fuzzy black and white screen which isn't even a screen displayed by the U-verse service. That screen is just saying there is a loose connection on the back of her TV that came wiggled out, on the wrong receiver channel if hooked up by coax to her TV, or just a bad cable. Not one of those are because of Frontier, yet they were put on the news because of it. Many complaints were typical day to day issues that happen all the time yet were exaggerated by the news of the transition. I heard some people blaming Frontier for their problems saying that it's been going on for weeks because of them, when the transition had only happened a week ago.
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
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wwwXpert
Contributor
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1 Message
10 years ago
I've had AT&T U-verse U450 in CT since February 2012. After Frontier acquired AT&T U-verse in CT this October, I've lost the ability to watch TV episodes online.
The error I get is that I'm not subscribed to any of the channels even though I am.
I've looked online for a solution without any luck. Both AT&T and Frontier won't acknowledge the issue.
Also, after the switch, none of my scheduled recordings work anymore. I also can't watch the episodes of the Walking Dead and Homeland that I scheduled to record.
Frontier stated they'll credit $50 to all CT customers for the service disruption. Doesn't amount to much when I'm paying $165/mo.
Disappointed and angered at both AT&T and Frontier for allowing the "less than seamless transition" to occur.
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