Contributor
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2 Messages
Damage from installation
I am very much a type a person. As such, I inquired every service provider in my area prior to getting AT&T. The tech that worked for AT&T was great. Then the subcontractors told me, litterally, they were not hand trenching 175ft of line down the back of my fence. As such they drove their trencher through my neighbors yard, through mine, cut a line through my yard, through a landscaped back area that is mulched in and has plastic underneath. Whatever they did they really hurt my drainage. I had showed them a pvc drain pipe with a top that needed fixed and asked they made sure not to drive their trencher over it. They drove right over it, broke the rest of it, and put enough weight on the pipe to change the angle of it. They did not bury the wire as my neighbor behind our house where the line ties into the box has two dogs that found the wire as soon as he got home from work and let them out. I then found the line on my side - not buried, just my mulch kicked over it. After fighting with AT&T the guy that came to fix it wanted me to help him. I just wanted it done so I helped him dig up around the edges of the line but that was it. He told me when this bottle weld of the wire was set after four hours or so, to just rebury it. I had to get back on the phone and raise heck to get someone to come bury it. More destruction. This started May of 2013 and went through July 2014. I ended up getting a small 1000 dollar settlement out of the subcontracting company which did not cover the mulch, the plastic, the drainage grates, the dirt I had to use to raise the back platform landscaped in/mulched in where my daughters swingset sits along with their other toys/playhouses. I was not letting them back in my yard. They ruined the drainage back their, I'm about $4000 deep in correcting whatever/however they manage to do what they did with that trencher. March 2015, the side of my house the wire goes into, I'm fixing that area, putting in small retaining wall - 12 inches tall and wide and long enough to have 5 YARDS of dirt not completely fill it in. While trimming around some of the shrubs and raising the AC and putting risers on the sprinklers and capping them I notice the AT&T wire is just laying on the ground, under shrubbery. I was sheering the back of theses hedges a good 12-18 inches off the house. Again, just no respect for safety and no regard for doing competent work, and this was a different AT&T tech who came to do this the year prior. So I bury it while I am puttng dirt in. Now as far as the service goes, on april 29th, and I have the word document saved and timestamped and dated but AT&T does not care about that either, I recorded and was very thorough and specific with what I was and was not getting as I have been told one thing and gotten another (rather, not gotten but it was available for additional cost) so I was very very specific. Here is how that phone call went:
- DirecTV 4/29/14
- canceled at Midnight on the 12th of May
- no early disconnect fee
- DirecTV will mail out pre-paid boxes/envelopes to return access cards from receivers and to return receivers and the instructions for doing this – this will take 5-7 days to receive
- Last bill will have a $10 protection plan cancellation fee on it and any further PPV charges watched – so far there are 22$ on PPV charges.
- AT&T
- will be coming Monday the 5th of May between 9-11 AM to install phone, tv, internet
- they said this can take three to four hours
- the technician should be calling my phone Friday/Saturday to confer with me and again Monday morning before arriving
- Tv’s, computers, tablets, anything that connects needs to be available and charged
- We need a phone
- Account#
- Pin:
- PW:
- Package:
- U300 with HBO, Cinemax, Encore, Starz, Showtime, The Movie Channel, Flix
- HDTV Service
- HDTV Premium Service
- HD Premium Tier
- Comcast SportsNet Bay Area HD 1770 CSBAHD
- Comcast SportsNet California HD 1767 CSCHD
- Comcast SportsNet Chicago HD 1741 CSN HD
- Comcast SportsNet New England HD 1714 CSNEHD
- FSN Arizona HD 1762 FSAZHD
- FSN Detroit HD 1737 FSD HD
- FSN Florida HD 1720 FSFLHD
- FSN Oklahoma HD 1751 FSNOKH
- FSN Prime Ticket HD 1774 FSPTHD
- FSN San Diego HD 1776 FSSDHD
- FSN South HD 1724 FSSHD
- FSN Southwest - Dallas HD 1753 FSDAHD
- FSN Southwest HD Alternate 1754 FSSWHa
- FSN West HD 1772 FSWHD
- FSN Wisconsin HD 1744 FSWIHD
- FUNimation Channel HD 1484 FUN HD
- Havoc TV HD 1490 HAV HD
- HDNet Movies 1107 HDMOV
- MGM HD 1116 MGM HD
- MLB Network HD 1634 MLB HD
- MLB Strike Zone HD 1635 MLB SZ
- New England Sports Network (NESN) National HD 1711 NES HD
- NFL Network HD 1630 NFLNHD
- NFL RedZone HD 1629 NFL RZ
- Palladia 1505 PLDHD
- SHORTS HD 1789 SHRTHD
- Smithsonian Channel HD 1118 SMTHHD
- Sony Movie Channel 1793 SONYHD
- SportsNet New York HD 1704 SNY HD
- SportSouth HD 1729 SPSOHD
- SportSouth HD Alternate 1728 SPSHDa
- SportSouth HD Alternate 2 1727 SSHDa2
- SportsTime Ohio HD 1735 STO HD
- Sun Sports HD 1722 SUN HD
- Time Warner Cable SportsNet HD 1777 TWCSHD
- World Fishing Network HD 1679 WFN HD
- YES HD 1702 YESHD
- 3 HD Receivers
- 1 HDDVR wireless receiver
- 1 HD wireless receiver
- 1 HD wired receiver
- Phone
- Unlimited calling in the U.S., U.S. Territories and Canada.
- New phone number:
- Unlisted number
- U-Verse Internet – Power
- Downstream Speed 45 Mbps
- Wireless gateway/modem
- 2 year pricing – no changes, no promos that disappear or increase bill, all channels all costs, all everything guaranteed for two years at about $155.87 if sales tax is right (I figured it at 9% to be safe) – that includes surcharge, fees, etc.
- 30 day risk-free trial
- 1st bill at the end of June – 1st bill will be like 1.5 bills (prorated to cover may)
- Channel 9910 tells you how anything/everything works and then some
- Hiland Ashley – rep I talked too
- Order Confirmation # 60131326640019
- If need to call for help or any other reason: 1-800-288-2020
The sales tax is not 9% here. Those channels were all supposed to be non-promotional and guaranteed for two years, etc etc. I pay my bill ahead of time even when I have a $0 balance. To make up for their mess they moved me to their next tier TV package for $165/mo and guaranteed it for two years. I have everything short of Playboy. I just got a current bill of $371 dollars. The fact that you can get no support from AT&T on the weekends is asinine. Yes, I work Monday through Saturday, I leave at 6AM and if I'm lucky I get home by 5 at which point my daughters usually have something going on. I removed my auto-draft as it won't even let me cancel my service online. I will not be wasting any more time on the phone with AT&T. Hopefully AT&T reads this because if my bill is not back to the $165-$175 range, I will not pay another one, they won't get their equipment back unless they are going to compensate me for my damages and if you are reading this, I would not suggest AT&T to you, my worst enemy or anyone else. You have 48 hours to respond to me by email or phone AT&T. Leave a message and send an email. Or don't and I will get the hint. You've done this for the last time.
[Edited to comply with Guidelines]
MortxMaximus
Contributor
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2 Messages
10 years ago
"You may call 1-800-288-2020 Monday-Friday 8am to 7 pm and Saturday 8am to 5 pm local time for US based billing departments. Call outside this time frame are for support and scheduling service visits not adminstative functions."
I will consider this the typical response I would get spending hours on the phone. No thanks. I will see if there is any AT&T hub around here and take all of my equipment in there and drop it off. And your quote about not necessarily representing AT&Ts position, strategies or opinions is not necessary. You are working within their policies and boundaries of responses. A good example of what you are doing here and the difference in service with a company like Apple is that they either don't use scripts or they are the most well-spoken agents of their company policies and can do so on a level that relates to the customer in such a way that I would suggest they run for office. We all know better. I expected your response, I won't respond here again. I left the tab open only so I could hopefully refresh the screen and find it but we are done here now. You waste more time out of your customers, you (AT&T) have know follow-through and your word means nothing. I will pay more for DirecTV and the local cable companies internet (by this point they're probably both cheaper - DirecTV has a much better picture and never went out the way these boxes do when it storms, and the cable company is now at 300mbs down for what I am paying you for 45mb's down and it averages about 27mbs.)
Now I will consider this resolved and I am taking it out to social media and warning everone I know off of AT&T. I have been patient, I was way too lenient in regards to the damage to my yard (I do have the conversation recorded when the AT&T field supervisor came out here and blatantly said they destroyed my yard - and it was AT&T's suggestion that if there was no pictures/proof nothing could be done). That was from the first call after I spent hours raking my neighbors grass up. So perhaps a good idea would be to put that 10 minute conversation on youtube as well as the documentation I have. No slander/lible, I'm smarter than that. Only what I have proof of will I convey any message about.
I will pay more every single time when I find that business, company, little shop, individual that can provide whatever good or service it is, stands behind their product and cares about that as much as they do about making money. They usually make the most money anyways.
#rantoff, everything screened, and ready to be put together. I will keep my word and wait the 48 hours. Then it's fair game.
Good day.
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mibrnsurg
Expert
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4.3K Messages
10 years ago
@MortxMaximus Then get good CS/TS from ATT Customer Care and Uverse Care here.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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browndk26
ACE - Professor
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839 Messages
10 years ago
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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MicCheck
ACE - Expert
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605 Messages
10 years ago
To kind of summarize what others have said: this is a peer-to-peer forum, meant to get advice and assistance from fellow users. Even employees (such as my thoughts) are doing so of their own volition and not as representatives.
To get assistance on the forums, you need to send a private message to AT&T customer care using this link: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
Doing so is the ONLY was you can get in touch with an official AT&T rep via the forums.
The Uverse retention department (which disconnects service) is open M-F 8 am to 7 pm and 8am to 5 pm on Saturday. If you are unable to call during those times to disconnect, then you really should send the private message so you can arrange a phone call at a more convenient time.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ms_unicorn
Former Employee
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223 Messages
10 years ago
Hello, MortxMaximus!
Thanks for posting. I'm sorry to hear you've had a negative experience. As some of the other community members have suggested, this is primarily a peer-to-peer forum, but we would be happy to investigate this matter further.
Simply click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
Once again, I apologize for the frustration and inconvenience.
-Mariana
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annkimmv
Contributor
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1 Message
10 years ago
ATT came today to bury the cable for uverse. We did not even know they were coming today, but they left their TRACKS in the yard! They drove right next to the house where foundation work was just finished this week. They drove right where the drains and drainage system has just been installed. The foundation workers left yesterday after leveling it so we would not have any standing water. Now we have tire ruts in this area and along the backyard. I am so mad, but good luck talking to someone from ATT. The hour is wrong to reach someone by the time we got home from work, but it is always the right hour for them to take our money and come unannounced to wreck havoc. ATT, I despise you. Bit by bit I will get every penny of mine out of your hands. Next cell phones will not be ATT.
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