New Member
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5 Messages
Do you wait until the end of the billing cycle to cancel service?
I canceled cable service 9 days ago and received a confirmation number. After this month, I am not paying any more ATT cable bills. Do you all wait until the end of the billing cycle to cancel service? I am not paying for cable service after March 12 when I called to cancel. I’ve tried to reach a representative over the phone and chat with no luck. I do not want any special offers. Please cancel the cable and keep the internet as I stated nine days ago.
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Official Solution
davemize
ACE - Professor
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473 Messages
5 years ago
Per the Terms of Service, AT&T no longer prorates partial months. Also, this is a user to user forum, not AT&T support. You'll have to chat or call 800.288.2020 to discuss. Be ready for long wait times.
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
5 years ago
read your terms of service. They don’t pro rate at all if your even 1 day into the cycle you pay the full month
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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