Email Address to File Complaint against Customer Service

I have an issue in which I wish to file a complaint against one of the customer service representative who hung up on me.

I used to have great service with DSLextreme which I had been a customer for over 12 years. Due to a new job where I would work from home it required me to have a hard phone line in my home office. But due to my setup with DSLextreme which leases the lines from ATT.

I had a Stand Alone DSL Service. Here is FAQ from DSL Extreme, AKA, Dry Loop or Standalone DSL?

Dry Loop or Standalone DSL enables you to receive DSL service without dial tone on a phone line. At this time we are only able to offer Dry or Standalone DSL in certain areas within the Verizon, AT&T and Frontier territories. Well AT&T tech came to my home disconnect that service, put my 1 main phone line on the wrong colored wires internally with my home so the only jack that worked was the one which has the old modem as DRYLOOP requires 2 phone line wiring system. So far, I have not been able to use my stand-alone phone line except for 1 room in the house. Second, my line is full of random static which they cannot fix. In addition, verbally they had me agree to some kind of contract which they explained was a set fee just like DSL Extreme with no overages or slow down when I get to a specific level of usage. They lied my bill has been around $90 to over $100 for services I got around $50 with DSL extreme which were faster and reliable. I have had weeks with no service and no refunded money. I want out of my contract. I have been on hold for hours and have had 3 repair men looking at me like I am crazy when later in that same day they found 3 problems that was fixable in remote boxes attach to my line. I am so tired of this and just want it to stop. They also stated I would not be billed any contract fee that DSL extreme had me under as they would take care of that. THEY did NOTHING. I continue to owe DSL extreme close to $300 due to violating the early termination contract. I am far in the country and ATT just does not care to fix what ever is the problem with the line that will work for 20 minutes then just shot down the internet which happens more in the evenings when I get home from work.

I was on chat for a while and the 24/7 phone support which scheduled a repair man to come tomorrow without my promission as the computer misunderstood what I stated. Your company can afford humans to talk to it's customers. I wish you people would call me and get this resolved. 

https://consumercomplaints.fcc.gov

I hope the FCC will help as you steal from DSL Extreme a 12 year customer whom did not want to leave but was told I could not have a phone without the internet package with the phone. I want DSL extreme put back into my house which was build in 2006 so I know it had enough wires for a phone line to be added and your rep lied. I was told you would investage that was beginning of December. I was told I would have create for lost usage as the modem was not programed by your tech when it was installed which had given me a lot of problems for months but was not provided any offer of a credit. You owe me money on my bill and owe me the early ternmination fee with DSL Extreme which you stated would not be a problem. This is a crime and I think 

Next I will get the  State of California - Department of Justice Corporate Fraud Section maybe the next I will contact.

I put this below for anyone else having same problems as I did. Good Luck customers of AT&T. 

CORPORATE FRAUD SECTION

 I found a billing error on my Dec/2016 statement regarding over billing and unknow credit and debits between Dec and Jan bills.  I called in 1/31/2017 at around 4pm PST, to deal with the issue and found that each person I was handed to seem to be insinuating that had not paid my bill.   Dec bill had a $15 credit which the next month they removed.  Cuotomer Service started going around in circles with me at which point I was getting concerned and felt that the only way out was to escalate to the Customer Services Suprvisor's.  I was told the Supervisor would get back to me with in 24 hours....that has not happened.  How can we get ATT to be the company I want to buy services from?  How do I get resolve to my billing issues?

Recently I started having problems with ATT as it relates to my Directv Service.  I became a Directv customer in April 2016.  As long as I was paying directly to Directv I had no problems with my bill or service.  This year a change occurred and I stopped receiving  bills from Directv but from ATT for the satellite service.  When the change occurred, I started having problems.  I was paying my bill but my services was being interrupted starting in Feb. 2017.  Each month after that it occured around the third week of the month despite payments being made.  I spoke with numerous representatives and each once thought they were helping  by providing credits and  restoring the service until the next month. 

On May 19, 2017, the Directv service was canceled.  When I called on that date no one assisted me and I was passed on to others.  Some representatives stated they were Directv and I needed to talk with ATT and one even gave me a number to reach ATT which was the same number I used to reached her.  I called this passing the buck.  Finally on Saturday 5/20/17, I spoke with Mikell who told me she couldn't figure out why my service was canceled and when I asked to speak with management,  I was transferred to retention department and talked with MIchelle Anderson.  Michelle tried to help and explained what she believed the problem was but my service could not be restored without a new account which meant another contract and someone coming to my home to install DIrectv. This made no sense to me b/c I have Directv equipment and an account that ATT canceled without just cause.  

I agreed to the new account and installation was scheduled for 5/21/17 b/t 12-4 p.m.  No one arrived and when I called, I was informed my installation is scheduled for 5/26/17 b/t 12-4 p.m.  I received an email confirming the 5/21/17 installation.  I decided to cancel the order and requested return labels for my current equipment I'm unable to use since my service was canceled. 

I sent Michelle Anderson an email notifying her of my disappointment and cancellation.  I felt compelled to take it a step further and contact customer care.  

I request not to receive any additional bills or charges from ATT as it relate Directv.  I don't expect to be charge an early termination fee b/c  I didn't terminate the service, ATT did without just cause.  If you review my account you will see that it's current.  A charge of $28.35 is due on 5/24/17 and I mailed it to you on 5/15/17.  

I'm truly disappointed in the service I received over the past three months.  It's unacceptable and I hope other customers don't have to have a similar experience.  

I still want to speak with someone in management about this issue.  I want you to forward this email to management and provide me with an email or contact number for someone.  My voice must be heard on this matter.

HI

On May 25th, I have taken a New Prepaid At&T connection @ Glastonbury Connecticut.

But there is a promotional offer going on ( free Samsung/JG mobiles), but the customer service dint inform me.

And the free mobile was not given, and At&T store kept the mobile with them

After connection i went and asked but now they are telling they cant give a free mobile for the existing connection.

please help me to resolve my problem

As I  went to my app to pay my cell phone bill, I noticed that it was $60 higher than normal.  So I called At&t to find out why the increase when I knew I hadn't contacted them to make any changes to my account.  Well, after almost two hours of being on hold and getting transferred to different people and hung up on by 2 representatives I've decided that after being a loyal and lengthy customer for almost 20 years, I will take my business elsewhere.  There are other cell phone providers that don't allow their employees to talk over the customer, yell and then when ask to speak to the manger gets hung up on.  We pay a lot every month for our services but at&t  just lost a customer.  And I will be telling my family, friends and anyone else who's listening the horrible experience I had with at&t this morning.  Complete, total and utter unprofessionalism will not and should not be tolerated! 

-Signed

Ex-loyal customer

ATT is a waste of time. Such a horrible experience. If you're new to ATT you should switch to a different carrier. 

ATT and Assurion are in the business of defrauding its customers. That's all i got to say about that (for now)

I am not a customer of ATT, however I needed to complain about a cable placed across my property which belongs to them and never had permission to be put on my property.   Just trying to get someone took me nearly  45MINUTES!  Their stupid automated phone system only asks for account numbers or phone numbers attached to that accout!?  When I finally got someone (1st and 2nd attempt) they transfered me and I had to fight the stupid phone system AGAIN!

Finally go thru and spoke to the right dept. And I can only hope they sort this out this time, otherwise the cable is getting cut on my property.... sorry for who it goes to! But if ATT keep screwing around, this is the only answer!