Contributor
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5 Messages
Feedback moderated by AT&T
Dear AT&T
If you do not like the feedback you receive maybe you should focus on correcting your shortcomings rather than ignoring or moderating (deleting) a loyal customers evaluation of your performance. Very smooth of you to conveniently not have an email to reply to by the way! I wish I could post the email I received in this forum but you've made sure that can't happen too. I do have other options though that I will use including Facebook and Twitter. I Have never used hashtags before but you have convinced me to use them for the first time! I will post the email and explain the situation and include #AT&T and #horriblecustomerservice maybe many others! I can't believe you would rather ignore an issue than fix it. You have also not appolagized or asked how to fix the issue. Deleting is much easier I guess and, it also makes sense because customer service is dead.... Just ignore the issue strong work AT&T!!
If you do not like the feedback you receive maybe you should focus on correcting your shortcomings rather than ignoring or moderating (deleting) a loyal customers evaluation of your performance. Very smooth of you to conveniently not have an email to reply to by the way! I wish I could post the email I received in this forum but you've made sure that can't happen too. I do have other options though that I will use including Facebook and Twitter. I Have never used hashtags before but you have convinced me to use them for the first time! I will post the email and explain the situation and include #AT&T and #horriblecustomerservice maybe many others! I can't believe you would rather ignore an issue than fix it. You have also not appolagized or asked how to fix the issue. Deleting is much easier I guess and, it also makes sense because customer service is dead.... Just ignore the issue strong work AT&T!!
JefferMC
ACE - Expert
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36.9K Messages
10 years ago
What feedback has been "moderated by AT&T"?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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dhascall
ACE - Master
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1.4K Messages
10 years ago
Once again a lot of verbiage without one sentence about what actually happened. #mycrystalballbroke
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cougar619
Contributor
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5 Messages
10 years ago
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dhascall
ACE - Master
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1.4K Messages
10 years ago
Where did AT&T ask for Feedback? Was it on a bill, with an email address? One of the pop-up surveys? How do you know it was deleted? I work for a large branch of the Federal Government. Our center has a team with 30+ folks pouring over feedback. It is read but aggregated. You may not get an individual response with my employer or AT&T. I doubt it was totally deleted.
Please enlighten us just a smidgen more. #stillhazy Thanks.
Oh by the way, if you want an individual response, I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cougar619
Contributor
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5 Messages
10 years ago
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Cougar619
Contributor
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5 Messages
10 years ago
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ATTDmitriyCM
Community Manager
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10.5K Messages
10 years ago
I would like to thank everyone for taking the time to post your comments and opinions related to this subject. The topic has been thoroughly discussed and will now be closed.
Thank you,
Dmitriy
Rethink Possible
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