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ATTU-verseCare

No they DON'T understand English; they are from the Philippines - I just got done talking to Erika?????? She said she understood and was fluent in English -NOT!!!!!

I asked to speak to her supervisor and she connected me to a number that had the whole cue again with questions - like starting over. I hope they send me a survey, because I have a blistering report on Customer NO SERVICE

Hello, My services was  out for 3 days. I called on Thursday and was told it was my modem, I spent 45 minutes on the phone with the technician. Friday the technician came to the home and said it was nothing he could do. I called to speak to a supervisor while he was there, he stated that an engineer had to come because of the lines on the street. The manager assured me that I would have a credit on my account; However, I called to talk to an agent to find out there were no credits on my account. An agent had given me $15 in adjustments, remind you I have all 3 services.  AT&T doesn't valve there customers, other competitors would have given more than $15 worth  a credit for 3 services. I called on today and the manager states she couldn't give any more credits on the account. I have been tossed around with AT&T because they don't know what they are doing and they don't speak English. I was on the call for 15 minutes and called was disconnected, I called back for another 30 minutes and nothing was accomplished. They asked me for a call back number but never called back, what's the point of asking. I will find me another provider AT&T aren't customer friendly nor do they value their customers. I will be filing another report. T.Thomas

Subject: We did not deserve to be treated like this.

I recently cancelled service because this was the worst customer service that I ever received.

First—

We waited 4 hours for our appointment to install TV services and the technician never showed up.

Second—

We had to call back customer service back and go through your  frustrating prompts to let you know the tech never showed up --- the rep we called then PROMISED the tech would show up to install o0ur TV the next day.

Third—

Again – no show by the tech – had to call and let you know that no one showed up AGAIN after waiting another 4 hours -- called again and was promised that the tech was FINALLY on his way.

Fourth—

Once this tech showed up ( now waiting around time 10 hours ) the tech FINALLY showed up – but his paperwork indicated a scheduled repair and he did not have the equipment for a set up.

Fifth—

The tech FINALLY installed out TV – but the billing was completely wrong – had to call AGAIN to fix this issue.

Sixth—

My wife noticed that the internet service did not have any security installed as PROMISED  and she called AGAIN—this time -- only to be told by the customer service rep that we are calling them too much.

SERIOUSLY ????

WE CAN CALL AS MANY TIMES AS NEEDED TO FIX THE PROBLEMS THAT YOU CAUSED.

Seven—

My wife calls me at work crying about this and I ask for this issue to be escalated to a manager.

I was PROMISED a call back and never received this call.

Eight –

Out of total disgust I cancelled our nightmare of a service and was told that we have to bring the equipment back ourselves.

WHY ARE YOU EVEN IN THIS BUSINESS ????

AT LEAST TRY TO PRETEND THAT YOU CARE ABOUT PEOPLE----

John [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

When I called to move my service to my new address, I informed the CSR that I still had a modem.  She said the technician could use it.  When he arrived, he said he didn’t know why the CSR’s keep telling people those lies.  He said he get that response a lot but he cannot use the same modem.  He said they probably do that so that I will hold on to it too long and then they can charge me a $150 fee for unreturned merchandise.  So I took it to UPS and returned it anyway.  To my knowledge, they removed the $150 fee.

I called and asked for an unlimited plan and was told that the only way I would be eligible for an unlimited plan is if I purchased Uverse TV.  A few days later, I went into the store with a family member and the Sales Rep tried to upsale me.  I informed her I was thinking about switching to a provider who offered unlimited data because it had become essential to my business.  All of a sudden just days later, they offered unlimited plans without the purchase of Uverse TV.  I felt like they just scheme to milk you out of more money and it’s ridiculous.

AT&T separated my combined billing without informing or asking me.  I was not made aware of this until I had paid what I thought was a combined bill and a week later my internet was cut off for nonpayment.

I downsized my account (I had two tablets, my IPad, and my home phone canceled) leaving just two cell phones and my home internet so I thought and the CSR got mad and shut off everything.  I had to go in to a store and have a CSR there restore my cell phone service.

I waited until my 20-month contract was over to cancel the data on the tablets.  The CSR lady told me she was canceling the service effective the 13th because that was the end of my billing cycle and this would avoid early termination fees.  AT&T still ended up charging $100 ($50 per tablet) for early termination and said the contract had another 9 DAYS on it.  I argued that the $10 monthly service fee for each line had already been paid in full for the month so even if it was another 9 days on the contract, the service was paid for.  There is no way that I should have to pay $100 in early termination fees when I fulfilled the terms of the contract.  We purposely waited until the end of the billing cycle to avoid this issue.

I spoke with three different Customer Service Representatives and all of them hung up on me when I asked for a supervisor.

One guy told me I could not speak with a supervisor until I paid off my balance even though I was calling with concerns regarding my exaggerated balance.

Since AT&T gave me so many problems and trouble with downsizing, I just went to Metro PCS and transferred my two cell phone lines.  At this point, the only fees I owed were usage fees for the two cell phones for the current month.  I told AT&T that I was switching to a new provider because I didn’t appreciate the poor customer service and treatment I received after years of being “Team AT&T.”  I was truly a loyal AT&T customer for since 2012 but the last two or three months with AT&T was an absolute nightmare.  The customer service rep said, “That’s fine!  I’ll just cancel everything now!”  That’s a pitiful way to treat someone after five years of loyalty.

When I called to get my information to have my phone number ported, I was told that they won’t cancel the service until by bill is paid in full so I guess I’m still being charged even though I was not in a contract and my account was current.  I have not been with AT&T for three or four months now.

AT&T’s customer service used to be second to none.  Now they have become the worst people to deal with.  It’s very unfortunate especially given all the new competition.  I pay $80 per month for 2 lines unlimited everything with Metro PCS and good customer service.

Currently AT&T is reporting that I owe over $400 to them and this is false.  I owe for one month of service on two cell phones which should be $125 plus tax.  I will not be paying this bill until they adjust the statement to reflect toe appropriate charges.

I called to get info and cost for the u-family & internet 45 talked with Peta Gay for 20 minutes, She gave me costs for the bundle. asked her to send me confirmation on our discussion here is what she sent me. no internet included and price is different than what we discussed. a waist of my time and a black mark against AT$T

Bill W