Getting refund

Hi @obender,

I apologize about the difficulties you are having getting your refund back. We would be glad to help. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

HA HA,

I ARRANGED TO RECEIVE MY OVERPAYMENT, LESS MY PRO-RATED MONTHLY BILL, SENT TO MY NEW ADDRESS OVER 4 YEARS AGO. I CALLED AFTER MY $6.37 WAS DEDUCTED AND THE BILL WAS SENT TO MY NEW ADDRESS ONLY TO BE TOLD THERE WERE NO RECORDS OF MY ACCOUNT!

ALL RECORDS DESTROYED AFTER 1 MONTH AFTER ENDING SERVICE: I HAVE DIGITAL RECORDS ON MY COMPUTER FROM THE 1960'S, APPARENTLY AT&T IS NOT INTERESTED IN REFUNDING ANY OVERPAYMENTS, AND IF ANYONE WOULD CARE TO SEARCH STATE PROPERTY RECORDS THERE ARE NO LISTINGS OF ANY KIND EMINATING FROM AT&T.

AT&T U-Verse also held on to my money, illegally in my opinion.  I cancelled my service in mid-July 2016 and was told a refund check would be sent to me within 6 weeks for my overpayment.  Surprise, surprise, the check never came.  I finally called on October 22nd, 2016.  The customer service rep told me it was standard practice for AT&T to hold my $41.61 until I called and asked for a refund check to be sent.  I asked that he repeat that, because that sounds criminal.  He said he would put a request through to have my check issued and that someone would contact me in 3 days.  Contact me?  I want my money man.  

I filed a complaint with the FCC and would encourage everyone else to do the same as soon as they have an issue with AT&T holding their money or for deceptive billing practices.  It's super easy to do and one of the ways we have to fight back against this giant company with policies that serve themselves and not the consumer.  

https://consumercomplaints.fcc.gov/hc/en-us

If AT&T spend half as much money on customer service as they did protecting their monoply, I wouldn't have had to cancel my service in the first place.  

Jason

Overpaid my account online by quite a bit.  Once I figured this out, I called ATT.  This was on the 3rd of the month.  Said I would get my refund of 3275.05 with in 14 days.  I did not receive and they said that the check was cashed and that I now needed to call a 3rd party company called wired card services and that I would receive a master card for the refund amount.  I don't want a card, I wanted the a check or put the money back into my account..  They don't do that anymore as "company policy" and you will receive this card now.  I have called this wired card service 3 times and they just tell me to keep waiting and it will show up.  How's that for customer service from ATT?  I have now waited over 30 days since my initial call to ATT and dealing with a 3rd party company.  Will do as the above guy mentioned and contact the FCC and [Per Guidelines:  Keep it Relevant and Appropriate]. soon to ensure they refund the money.  ATT must not want me as a customer who pays over 400 dollars per month on cell phone bill.  

Don't bother calling in to ATT after your initial call in and a case is submitted because no one in that company can help you.  "It's out of our hands now" is the standard answer including the finance department.

FRUSTRATED with ATT

If the check was issued, AT&T did their part.  If the check was cashed by a third party (bank or check cashing center), then the blame lies on the party that CASHED the check.

Let's do the math:  AT&T sent a check, the check was apparently stolen and cashed.  AT&T is out the $3275 unless they can collect from the whoever cashed the check.  NOW, AT&T is going to generously agree to send you ANOTHER $3275 in the form of a gift card.  

AT&T is out $6550 for a mistake that you admit that YOU made and you're not satisfied?  Square that up for all of us.

Let me square this up for you sent you obviously do not have all the facts.  Yes I overpaid.  Yes they said I would get a refund.  The third party who cashed the check was the 3rd party company that ATT sends all refunds through.  ATT sent them the check to give me a refund.  ATT admitted to me they "use" to give refunds in checks or even sent it back to your bank account.  They no longer do that and all refunds goes to the wired card service now.  They are the ones who cashed the ATT check as an ATT partner.  So no.... as you mistakenly said, ATT is not out any extra money.  The wire card service company is telling me their "Master Card" which is now my refund is on it's way.  That has been since the 19th when it was mailed and I am suppose to wait until it gets here which is now the first.  Not sure how patient one is suppose to be without getting a little frustrated with the answers I am receiving.  So at this point in time... I am the only one out the money.  Please insure you have all the facts prior to jumping on the bandwagon.  

Thank you for clearing up the situation.  Your previous post didn't offer some really important details.

I have had the same AT&T account since 2001. In August I tried to release a number for my EX husband and they put the account in his name. They refused to let me make changes on my own account and had technical issues so they ended up closing my long standing account and opened a new one for me. 

Now I have an over payment and refund due on the old account for $155.01, which they say they mailed to card to my house for, but I never received it. They are telling me they cannot talk to me about MY MONEY because he has to call and authorize ME!!! Meanwhile, they can see he opened another account at that same time separate from mine, but they refuse to cancel the debit card and re-issue without HIS APPROVAL!!!

EVEN THOUGH they are telling me my name was primary until the date the account was closed!!!!! Then changed to his!!! This is an AT&T mistake and they are STEALING $155.01 from me!!! I am reporting to the FCC and plan on changing phone, internet, and cable to ANYONE ELSE!!! I get the same discount through Sprint!!!!

And they acknowledge all the errors and keep telling me there is nothing they can do unless HE calls them. WE ARE IN THE MIDDLE OF AN UGLY DIVORCE!!!! HE WILL NOT DO THAT FOR ME! IT IS MY ACCOUNT TO BEGIN WITH!!! My social security number is tied to the account!!!!!

I mistakenly grossly overpaid a $80.00 bill.  I paid 800.00.  I have been attempting to get a refund of this credit balance and no one is able to help me.  I checked Texas laws and when there is  credit balance of this significanct amount a refund heck needs to be issued within 60 days.

Please help me get a refund check for this large credit.  Need to know process as no one in your customer service has any knowledge of the process for a credit refund.  I have phoned numerous times.

I was with att from 2005 to 2016 and I’m wondering when I can expect my refund from the settlement

I am on the phone with at t,  they refused to give me my downpayment money for the phone.  It has been one month.  I am going to file a scam charge againt at and t.

so i made a payment thinking i could get my number back and they wont give me my money back. i want my $55.18 back since it will go into someone else account please i just dont want my money going into someones else phone thats not mine.

On 7/20/20 At&t received my iPhone X for a refund of $225 to be issued to me in a reward card. My phone was checked  on 07/29/20 and was told that I would issue back my money. I received one text on  08/05/20. I have talked to countless representatives about this where I am seriously disturb that a company can be so insensitive to not pay me for my phone that I paid for . I wish I would have sold it on the street, I'm going on 3 months and all I get is were going look into it over and over I just wanna CRY. Can someone PLEASE help me with this issue

AT&T is beyond a joke. All I will say is that if you want to save time, energy, effort, money, and brain cells - DON'T go to AT&T. You will spend every other month trying to get your bill corrected from their error (and DON'T expect a refund to your card), no one is trained correctly so be prepared to spend hours talking to twenty different "customer service" reps who can't give the same story regardless of how many times you make them verify what their "going to do to resolve the issue". I've NEVER posted a negative review to a single company in my life, but their care for their "valued" customers ~ one big laughable joke. But who am I kidding, it's another corporation who could truly care less about those of us who put money in their pockets. What's even worse ~ I created an account just to post this... Hopefully it saves other people from making the same mistake as my family has made in going with AT&T. 

Obender, I had a similarly very disappointing experience.

When I replaced a phone on my family plan, the ATT system created a new line and started charging me for the new line even tho they assigned the phone to an existing line, and began charging me for that new line as well as the existing line . . . 

It took me an hour to work with billing to undo the line on a go forward basis, but no one at ATT would accept responsibility and they refused to re-imburse me for the overage on the extra, unauthorized line.  I was referred to Fraud; to Customer Service; to Loyalty and Retention . . . hours wasted on hold talking to a total of 9 reps . . . very simple problem:  I did not authorize the extra line; I did not use the extra line, but ATT billed me $45 for the extra line and I wanted credit for those unauthorized charges.   ATT bureaucracy is unaccountable to each other and to the customer.  Sad, aggravating, as well as not legal:  shocking level of indifference for 10+ year customer