New Member
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1 Message
high u-verse bill
I contacted att u-verse about my $197.00 bill last month. I tried to contact you about the bill to request a customer loayalty rate. I did get the low rate from this month. Your phone lines and contact via e-mail were full and I could not get thru to anyone. Please adjust the $197.00 of last month to my new rate. Thatnks. jr fincher
skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
This is NOT customer service. This is a public customer-to-customer message board. No one here has access to your account or can make adjustments.
It sounds like you were getting some sort of discount (I'm guessing) and that discount ran out. They only way to get any help is to call Customer Service at 1-800-288-2020 but be aware that wait times are long.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
5 years ago
this is a customer forum not at&t so they wont see your request, there is no such thing as a loyalty discount and the ceo has halted promotions after expiration to existing customers since the start of 2020,
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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