How do you file a complaint?

Hi @cd9733,

Sorry to read of your experience. We can help and just sent you a private message via the community forums. Click here to reply back.

-ATTU-verseCare

One thing I find about AT&T is that you cannot believe what the representative promises you over the phone. I called yesterday to cancel TV from the U-Verse bundle. That was done, but along with that they changed my Internet plan(reduced the speed) and signed me up for a new 12 month contract which I didn't request. Luckily I caught it this morning when I looked at the order online and have a week before the order will be completed. Planning to go to a store nearby to get this resolved. 

This is a very corrupt company and you cannot trust them. Always do any change online/in a store so that you can read and make sure that you are not going to be taken for a ride.  They will flat out lie as there is no way for anyone to validate.

[Legal discussions are not permitted per the Guidelines]

Hi @cd9733,

We apologize about the delay in response. Your response back got lost, and we greatly apologize about that. We have forwarded your concerns to a manager, and you should hear back from them within the next 2 business days.

-ATTU-verseCare

Hello, I am Ed. I have a big complaint on at&t service thats include the internet which is always slowing down and sometimes we dont have internet at all and the most is the BILL.

 here is my story. Im new here in the US and the place that im renting that told me to subscribe in at&t for my internet. she let me talk to a at&t representative. at&t rep. told me that she is going to give me the the best deal and that is $120(internet,homephone,direct TV and TFC) with no hidden charges. She also told me if i dont liked the at&t service in 3 mos i can cut them off free of charges.I asked the rep. 3x about my monthly bill because im budgeting everything . she told me 3x that it will be $120.BUT when my 1st bill arrived it was $181.76+. i was really dissapointed and i called them about that and they keep on transferring me to different departments  and saddiest part was it took me 4hrs talking to them letting me repeat my complaints before they let me talk to the lady manager. because of my frustration, I told her that I want their services cut off and she insisted  to me not to do that because this will never happen again and The manager told me to pay $70 or $80 instead of my bill for that month because of the inconvencience they caused me and promised me that it will not happen again and my bill will be what we agreed upon.

 I called their attention again, last sept 12,2016 becaused my 2nd bill was 152.29. Again they keep on passing me again to defferent department for 2-3 hrs. because i believe its unfair for me to pay bills that i did not agreed with. Also I told them that i dont want TFC channel anymore because my kids is not learning to speak in english fast and they are behind in class. after that grueling hours i was able to talk to a representative and he told me that I pay the $120 bill and since I cut off my TFC channel, he told me that my next bill will be $95 + TAXES= $105 or less. he also told me that he will even waive the charges of my payment because I pay $120 thru a representative.after that, he connect me to his supervisor for a survey. since he was able to come up with a solution i gave him a superb comment.

     Last friday,September 30,2016. after arriving from work for 12 hrs. my wife handed me the Bill and again its $156.56. i called them again at 8pm, samething happen, they keep on transferring me to different departments, they even drop my call once and i call back again till 10pm until the 11th or 12th representative that i talked to during that night informed me to call back again because they are already closing. 

    I will call them again tomorrow, monday Oct 3,2016. because its not right for them not to follow what we agreed upon. I worked so hard everyday to support my family and i will not give your company a chance to take advantage of us just because we are new in your country.

PS. i did not include my complaint on the fluctuating internet because its so depressing to deal with your people..

I've been getting the same run around since February. I can only manage to call once a month becaus it's so annoying to get transferred around for an hour with no result at the end. So far I have overpaid about $450 more than what they promised the charges would be.

I suggest that you request to speak with customer loyalty department as they are the one's who has the capabilities in offering deals and promos just to keep you as a loyal customer of AT&T.

@enmaai   There is no Uverse Loyalty group, only Retentions that is offering $10/mo/service off for a set term.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Is there a govrnment agency that i can file my complaint. so i can be heard?

The best action is word of mouth. Tell everyone you know that AT&T sucks. Your friends, family, co-workers, etc.

Hurt their pocket book and maybe, just maybe AT&T will change their ways and give what the customer wants and pays for.

FCC or BBB

@mibrnsurg

loyalty dept and retentions are the same. Well if that's the most that they can offer then you better think of considering a different provider. It's business, they wont give you something unless they'll get something in return.

Direct TV and the combined billing is a complete and utter joke. I call the number listed on my tv and the reps tell me I have a credit. then forward my call to the "technical department" in the phillipines. the people in the phillipines that barely speak english tell me i have a balance. i go round and round and round with no answers. if anyone is reading this out there and your interested in combined billing DO NOT DO IT. Matter of fact, go with a different company all together and save yourself the aggravation. I pray that the proper authorities catch on to this massive fraud. People are paying twice without even realizing it. 

There is no easy way to reach AT&T Customer Service. I called on March 2 to transfer my Internet services to my new address. To that moment, I was a five star customer. a free tablet was offered, no new charges, installations costs waived, etc,etc. Service of installations scheduled for March 6. I took the day off my job because I was told that was going to take time.  The technician arrived on scheduled time. "Lady, the connection is not possible, there is a problem in the AT&T outside lines, I need to call the engineering department to find out what is going on", more or less this is what he told me.  That was Monday, the rest of the week passed by and I called AT&T Customer Service to find out the status of my order.  Here comes my nightmare that has lasted for two weeks now.  More than 28 calls to AT&T Customer Service, multiple names, Quality Control guys asking for good reviews, misdirected, lied, schedule, re-scheduled, again, and again. NO SOLUTION. Even a guy hanged up on me. I have a complete list of names and times in which I have spoken and chat with Customer Service. Today I took the morning off my job to be home for a re-schedule.  The technician told me the problem was not solved yet, so he couldn't install my interned services. I spent another 45 minutes speaking with a person not able to address my situation. He only wanted to re-schedule AGAIN. You know what?, he did schedule it without my authorization for March the 20th. I am telling you, he did it on his own, and I am not going to be there, unless the technician call me and tell me the problem outside has been fixed.  This is abusive, that every time you call only the protocol they use to pull out your account takes 20 minutes, and then comes the recording in their brain, which doesn't allow them to listen to the customer. This is without having in consideration that you don't know if in reality they are understanding you.  I have been with AT&T most of my life.  Is this is the treatment for a 5 stars customer, guess the rest.  I have the right to be mad and I want to express myself.  Don't want anybody to call me with vain apologies or promises, just want the problem outside my house to be solved, and then to schedule my installation. Is that is not the case, I will drop them for good.