1 Message
How to find out if a address is Uverse territory
Hello I'm a Uverse user at my last address and want to know the best way to find out if the new place can get your service.
Thank you,
Terria (Edited as per community guidelines)
[email scrubbed]
(Edited as per community guidelines)
Accepted Solution
my thoughts
Employee
•
3.4K Messages
4 years ago
Do you currently have UVERSE IPTV service from last address?
Or are you referring to a previous address from the past, not current service?
UVERSE IPTV move orders are still allowed.
This requires the address can support at least 25M internet (25, 45, 50, 75, 100, 300, 500, 1000) for FTTN or FTTP internet service.
IF best internet speed from ATT the new address can support is 18 or less (ADSL2+ service) then UVERSE IPTV is not an option.
If you are not a current subscriber with current equipment then IPTV will not be an option, the choice will be either DirecTv satellite service if your best internet speed is less than 25... or ATT TV (DirecTv Stream) is speed is 25 or greater includes internet speed from local cable company. You can have cable internet with DirecTv Stream for TV option.
0
0
Constructive
Employee
•
34K Messages
4 years ago
Go to the AT&T website and put the new address in.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
Uverse TV is no longer being sold so a new address is irrelevant.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
Constructive
Employee
•
34K Messages
4 years ago
@skeeterintexas what about move orders? Are the doing that?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
Since they're trying to purge Uverse customers, I would think that they would offer DIRECTV or DirecTV Stream....not Uverse.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
baseballisback
ACE - Professor
•
8.2K Messages
4 years ago
As of last I heard (earlier this year), customer moves were still allowed, providing U-Verse is available at the new address.
If U-Verse is not available at the new address, the customer can continue paying for it at the old address or cancel U-Verse.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0