On 17 Mar I spoke w/ a "Carl" who stated that I would receive a new phone in 1-2 business days since AT&T has decided that my 3G-4G phone wont work on their new system. I then receive an email stating that should receive the new phone b/w 31 Mar & 7 Apr (NOT acceptable). I try calling the help desk (from work when I am off duty) and I get some person that spends at least 10 mintues explaining what a "business day" is. Really. Then he hangs up on me. So I call back. It takes me almost 60 minutes to get back to an AT & T wireless rep. She tells me that the only way I can get a phone sooner is to go to the store and buy one, horse hockey. After another hour of wasted time I decided to cut my loses and say thanks but I will take my business, phone, and phone number elsewhere. Customer service, what a joke! I would leave my number so they can call be but guess what, I wont receive the call until I switch carriers.
For the last couple years or so, AT&T has made it public that their 3G shutdown would occur in February 2022. Going forward the phone must be on AT&T's approved whitelist of certified phones. Voice over LTE (VoLTE or HD Voice) is required, so 3G/4G phones must make way for those that are at least 4G LTE for voice calls.
AT&T wasn't giving out phones free to everyone. Now that we are after the shutdown if you get one you are very lucky. It is not their responsibility that you waited until after the shutdown to finally replace the phone.
Yes if you want one sooner, go out and buy one. That is not horse hockey, but reality. Never mind shipping delays since the pandemic, but it is expected that those free, low value phones are low on stock if not completely out.
This would be like waiting until the week of the APFT/ACFT to start doing PT and complaining that your 1SG wasn't riding you to go work out before then so you didn't know.
In any case, you have responded to a post form 2017 in a customer-to-customer forum. If you want help and guidance from other customers, then start a fresh thread if you cannot find a recent relevant one. Otherwise, time to take personal responsibility and do what you need to do.
domcutaia
1 Message
3 years ago
On 17 Mar I spoke w/ a "Carl" who stated that I would receive a new phone in 1-2 business days since AT&T has decided that my 3G-4G phone wont work on their new system. I then receive an email stating that should receive the new phone b/w 31 Mar & 7 Apr (NOT acceptable). I try calling the help desk (from work when I am off duty) and I get some person that spends at least 10 mintues explaining what a "business day" is. Really. Then he hangs up on me. So I call back. It takes me almost 60 minutes to get back to an AT & T wireless rep. She tells me that the only way I can get a phone sooner is to go to the store and buy one, horse hockey. After another hour of wasted time I decided to cut my loses and say thanks but I will take my business, phone, and phone number elsewhere. Customer service, what a joke! I would leave my number so they can call be but guess what, I wont receive the call until I switch carriers.
MSG ret. Dominic M. Cutaia
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
@domcutaia
For the last couple years or so, AT&T has made it public that their 3G shutdown would occur in February 2022. Going forward the phone must be on AT&T's approved whitelist of certified phones. Voice over LTE (VoLTE or HD Voice) is required, so 3G/4G phones must make way for those that are at least 4G LTE for voice calls.
AT&T wasn't giving out phones free to everyone. Now that we are after the shutdown if you get one you are very lucky. It is not their responsibility that you waited until after the shutdown to finally replace the phone.
Yes if you want one sooner, go out and buy one. That is not horse hockey, but reality. Never mind shipping delays since the pandemic, but it is expected that those free, low value phones are low on stock if not completely out.
This would be like waiting until the week of the APFT/ACFT to start doing PT and complaining that your 1SG wasn't riding you to go work out before then so you didn't know.
In any case, you have responded to a post form 2017 in a customer-to-customer forum. If you want help and guidance from other customers, then start a fresh thread if you cannot find a recent relevant one. Otherwise, time to take personal responsibility and do what you need to do.
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