I need contact executive customer service info please

How to escalate my case number(s) to higher management? I have been contacting customer care chat service department from 4 months all the time they open cases and not providing permanent solutions i am tired up with the service. Is there a way can we escalate to some one who looks into it?

@bkrish, when you say "customer care chat service department" do you mean that you've used the AT&T site chat feature or that you've actually sent a Private Message as I've already directed twice in this thread?

I am working on a letter to John Stankey, CEO of AT&T Entertainment because my issue has  not been properly resolved by online chat (I had thought it was) or phone representative who continued to imply that the online chat rep. essentially lied to me and did not do what they had stated they had.

We were given a revised new promotional pricing for the U-Verse U450 and increased Internet speed guaranteed for 24 months.   However when I called back in to question why my billing statement had not been changed online to reflect the change (as I had been told it would be within 24 hours), I was told that it would not be adjusted until the next billing cycle since the current bill had already been printed.   

I have had changes made in the past immediately, so I am at a loss as to why it couldn't be done this time.  I was also told by the phone rep. that the promotion was only put in for 3 months and NOT the 24 months that the online chat rep had stated it would be.

I have a copy of the online chat and everything tha was told to me, which I believe that AT&T should abide by.   IN ADDITION, he (the online chat rep) told me that the Loyalty Team would be in touch with me via email and be able to extend additonal discounts, however THAT NEVER happened either.   

At this time, I would never recommend AT&T U-Verse with Internet to anyone.

I would be interested if someone could contact me as to whom else I may be able to contact to get my issues resolved.

Thank you!!!

I have been an AT&T customer for 40 years.  I remember the days when AT&T was a rock solid company, with great, professional customer service, which you almost never needed, because they did things right the first time.  I have had many problems in the last 10 years.  Nine times out of ten when I get a middle-eastern service representative, they do not understand the problem, and when they cannot quickly fix the problem they don't understand, they either just hang up on you or lie to you that they are transferring you to a person that they have contacted while you were holding who will continue the matter, when in reality you are just thrown into another phone queue.  The next representative is completely clueless why you're calling and why you're getting irritated as you start all over again.  I just had that happen 3 times before I just hung up.  I have filed multiple complaints with the Federal Communication Commission against AT&T for a number of issues, including putting me into someone else's online account by mistake, which makes me tremble to think they have my personal information.  When the assistant in the "president's office" calls the home number at 10am (a guaranteed way NOT to get me) I always call back with my cell phone number (which is also the number I include in the FCC Complaint).  No matter.  She will not use your call back number.  She will call 3 times (which is apparently what is required by FCC) and then mark that you were unresponsive, even though each and every call was returned.

I am shopping for a new internet and phone provider.  I don't want to do business with this company anymore.  I don't want to give them any more money.  They have no respect for their customers and their product has become substandard.

Nothing but problems. Spoke to 4 reps in the past 2 days and they all tell me something different.

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