New Member
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2 Messages
I want to check on credit that was to be applied to my account.
I deducted the 20.00 credit from my bill. My bill still shows the balance showing it is due by Jan. 16. I have always paid my bill on time but ATT is never prompt about anything. It took ATT 4 days to restore my service. Please read the account representative note promising the 20.00 credit. Thank you
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
The $20 credit (Tegna related) can take a couple of billing cycles as was stated at the time you claimed it.
Deducting it before it was credited was not an option. Did the CS rep tell you to do that?
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barbarawebb5333
New Member
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2 Messages
4 years ago
Thank you for your response, sometimes it take a neutral person to help us see the path we should take.
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