Is there really an equiment shortage?

@PandaMuruley

Give Directv a call on 1-800-531-5000 and ask to talk to customer service/technical support. They will fed'ex you a new box and other equipment you need. Explain how the technician didn't have any with him. They will either send it to you from a supply warehouse on the other side of the USA. They will tell you once the equipment comes, to call them back to schedule a technician. hope this helps.

But again, the question was:

Is there REALLY an equipment shortage?

How are ATT repairmen riding around making repairs without equipment?

Has anyone else gotten this excuse?

My tech today said that when ATT ships them new DVR boxes,

 "Only two or three of them ever work at all."

Yes. There is in fact a DVR shortage. If the tech tells you it, believe it. 2020# on the other hand, take everything they say with a grain of salt. They’re job is to sell and tell you whatever it takes to appease you. The technicians job is to service the customer.

Yes there is ! Had three Tech appts since June 27th , and I still dont have a new dvr, and att could give two you know what about it. Getting ready to move all of my services, and they’re going to lose a customer paying $400+ a month on time! 

They finally sent us a new DVR receiver. I hooked it up and everything seems to be working OK.

We're switching providers, anyway. Enough of ATT's poor equipment and poor attitude.

Hope everything works out well for you! Can't be any worse than ATT...

Same problem here but I am not waiting around for a DVR.  I have called Spectrum and they will be out in the morning to install my new service.  Spectrum is buying me out of the contract so I do not have to wait until my contract is out.  I am also saving money .  If you do want to leave call the cable company that serves your area and explain the situation and see if they will payoff your contract.  I expect if Spectrum will Comcast will buy you out also.

We have been without internet since 6/25/18 and it is now 7/11/18. I have been in the phone with them everyday since we lost service due to lightning. They informed of the shortage and said I’d get a modem on the 7th. It still is not here. They keep telling me when I call there is still a shortage and we will be shipped one as soon as they get them. Still waiting... 

 I guess they finally got more in... Called one last time today, as a last ditch effort before I started changing out my internet/ TV. They have overnigh- ed me a new DVR, and a lady named Elle who helped me on the phone was seriously the best! She is suppose to call me later today to make sure I received my delivery and credit my account for the days I was out. If anyone knows her in att uverse technical support, she deserves a "GREAT JOB". Thanks. 

They told me last Saturday they were going to over night me a box and here it is almost a week later with nothing. good luck!

Same story as the above. Finally Installed Fiber on 7/4/18 after 3 missed appts but tech did a terrible install so it would not work until 7/8/18 when a new tech came out. He then told me about the DVR shortage but got the current one to work but said there would be a good chance that my service will stop working at some point because the system needs the new DVR to function properly. System went out 7/17/18 and like all of you it will probably be weeks before they can get me up and running. The Customer Service rep told me that "I gotta do what I gotta do".... UNBELIEVABLE! But they have put all their employees in a really bad spot.

I’m SOOO fed up!!!’ One

month ago today I was convinced to change tv/internet service to AT&T UVerse and one week later DVR died. ANGRY is a nice word I will use!! Spoke to supervisor after being told it would take 5 days for a tech to come with a new DVR. 5 days later, tech shows up to tell me “I’m sorry, but we don’t have any DVR’s anywhere in the U.S., so I’ll check your plug!” ARE YOU FRIKEN KIDDING ME????????! He told me that the techs are supposed to try to keep us calm so we stay as customers, and appease us. Well, here I am 30 days later!!! Several calls to reps, and there NEVER is any supervisors around anymore when I call. HMMMMM....😡😡😡😡. Tomorrow morning, corporate is getting a nice little phone call from me. Next, I’ll be going to the news stations if I have to. Oh, and the rep tonight said he would give me $15 off my bill!!!! $15 our of $200?????! ARE THEY KIDDING ME???!! Pathetic!!!! Anyway, I had to write and vent a little bit about this. I’m sorry so many other people are dealing with all of this nonsense also. Thought it was just my local area, but I guess it’s all over the states. RIDICOLOUS!!! 

Well, I just sent a box of equipment back to ATT, via UPS.

There's a working DVR receiver in there, so ATT can't tell you that there are no DVR's available in the US.

We quit, and got our local Spectrum provider to set us up.

Several thunderstorms later, all of their equipment is up and running.

ATT--never again!

I had service installed on 6/19 and didn’t receive a DVR. Still haven’t received a DVR and my service is technically not “activated.” I’ve made multiple calls waiting hours on the phone with no clear indication on when they will get DVRs. Almost feels like false advertising or a bait and switch. So incredibly FED up with AT&T. Worst customer service ever.

We have been waiting since July 6 for service.  Tech finally showed with a cheap modem to hold us over with weak WiFi.  Told us there was an equipment shortage.  Made another appointment for ten days later.  No one showed up and we got no call or text.  When I called I was told a tech came but left because there was a technical problem. My security camera showed that nobody came to my house.  When I asked why they lied I got an apology and told I was a top priority to get the DVRs.  That was over a week ago.  Sent a tweet to ATTCares today.  Eight hours later I’m still waiting for an answer.  Wish our community had another provider available.