Is there really an equiment shortage?

There is a shortage of dvrs, supposed to be using a new provider, their supply is not quite ready and AT&T stopped ordering from old provider

I’ve been a ATT client since 2000. Service is getting worse by the minute. 

On 7/5/18 had a technician coming over to replace dvr, cancelled appointment half an hour before because he didn’t have a DVR and I should call to set an appointment (again). 

Fast forward, after being on the phone for hours 4 appointments were sent and no one showed up and didn’t even bother calling to cancel. 

Tried escalating the issue, supervisors just say they understand but no solution provided. Can’t describe how annoyed I am. Ready to switch provider. Paying almost 400 a month. 

WHAT IS MANAGEMENT DOING TO SOLVE THIS PROBLEM???? It is a total disaster that a company that provides cable services does Not have the necessary equipment to provide service!! 

On top of the above, I’m also receiving emails advising me of an upcoming charge for not returning the Broken DVR ( I was told the the technician would send it back). So they tell me I need to call the billing dept, because they can’t do anything about it !! Att believes the customer works for them!!!

Two of my neighbors who just moved in this week got full service.  I asked one of the techs doing the installing about the shortage and he said that here they had enough equipment to fill my order.  We called this morning to ask for service.  The first thing they told us was to quit calling.  Then they insisted there is still have a shortage.  So either the tech is lying, which I doubt, or the so called Customer Care people are lying.  We were left with “We will call you on Monday with a status report.  Don’t call us.” 

There is a shortage, as an employee and reader of the Wallstreet Journal, a warehouse that housed the DVR receivers for Uverse TV was flooded recently and destroyed a large supply. It was going to take an estimated 6 weeks to re-supply. The reps who are getting orders placed are trying to schedule install dates farther out so that each customer can get installed but there are just too many orders to accommodate everyone, and sales reps have to keep making orders or they don't make any money. Most of us are 100% commission. Please don't hold your sales rep accountable for the install issues as they don't have any control; however they can call for you and re-schedule the appointments.

I have no reason to blame salespeople.  My wife spoke to a salesman today in hopes of finding out what the sales department might know about the alledged shortage.  He was very, very courteous but made it clear he had no ability to help.  The lack of transparency on the part of ATT and the Customer Care folks is what’s been driving me crazy.  The installer I spoke with yesterday, who was putting DVRs in my new neighbor’s house, said their warehouse had ample supply to cover my order and that the ATT dispatch system was “wonky.”  

I’m held hostage.  There is no other provider on my street.  I have had service at other locales with Spectrum and Comcast.  I thought they were bad but ATT is giving the other providers a run for worst customer service.

My service has been out since June 19th. 2 service appointments that no one called or showed up. I have called, emailed, and direct messaged on this forum and no results. I am told to keep “paying” and they will address my billing “after” service is restored. Would love to know how to talk to someone in the US

Im going through the same thing. I signed up for at&t uverse tv and internet. The sales person said my bill would be about $75 per month with ALL charges included, waived the install fee and promised a $250 visa gift card. I had install done on 07/21/2018. Tech only took about 45 minutes to install but used router/modem instead of dvr. Said dvr was on backorder.....he said that i could continue to use to modem for another $10 per month or wait for dvr. Said my install would not be closed out until dvr was installed. Didnt tell me how long backorder was. So i decided to wait for the dvr. Here it is a month later 08/21/18 and still no dvr even after several calls and chats to customer service. Was told i wont get my gift card until my install is closed....i still dont know what my first bill is because that hasnt generated yet either due to the install not veing closed out. Im afraid they are gonna hit me with some sort of extra fees on my bill! And on top of that, i still dont have my dvr or my gift card! This is poor customet service and im considering changing to a different company when i have barely been with them. Im frustrated that they are doing things like this.

Same thing here.

1st receiver was broken.

Ordered replacement

2nd receiver was defective.

Ordered replacement

3rd receiver never came.   Equipment shortage per rep.

Ridiculous!