1 Message
LACK OF "LIVE" CUSTOMER SERVICE ONLINE IN THE USA IS NON-EXISTENT. TRANSFERRED ANY AND EVERYWHERE "OUT" OF THE UNITED STATES!!
CONFIRM ACP ASSIGNED TO CORRECT ACCOUNT AND CREDIT BALANCE ON INTERNET SERVICE BE APPLIED TO MY PRE-PAID CELL SERVICE. I APPLIED MY ACP TO MY INTERNET AND INSTEAD OF TRANSFERRING THE BALANCE I HAVE ON MY INTERNET ACCOUNT MOVED TO MY PRE-PAID CELL SERVICE ACCOUNT. BEEN GOING OVER THIS FOR THREE MONTHS AND STILL NO CONTACT WITH STAFF IN THE "UNITED STATES OF AMERICA!!" BEEN ROUTED TO EVERYONE "OUT" OF THE UNITED STATES. THIS IS "NOT" THE WAY TO TREAT CUSTOMERS WHO HAVE BEEN WITH YOU SINCE MA BELL, WISCONSIN BELL, ATT, ETC. THE REQUEST I HAVE SHOULD BE A SIMPLE PROCESS NOT BEING TRANSFERRED OUT OF THE UNITED STATES FROM ONE TO THE OTHER AND STILL THE ISSUE NOT RECTIFIED!!!
AT&T IS A "COMMUNICATIONS" INDUSTRY...WHY AM I BEING PORTED OUT OF THE UNITED STATES AND THIS ISSUE IS "STILL NOT RECTIFIED!!!!!" AT&T IS A "COMMUNICATIONS" INDUSTRY. I NEED TO SPEAK WITH A "LIVE" NOT CHAT OR AUTOMATED RESPONSES!!
DIRECTVhelp
Community Support
•
254.4K Messages
11 months ago
We hear you, and we'll make certain that you receive the assistance you require, @BJB227MABELLWIBELL!
In order to look into this matter with you further, we're going to need to speak privately via DM (direct message). Please be on the lookout for a message from us at the top right of this page - you should see a little red dot on the chat icon next to the bell icon.
We look forward to speaking with you soon!
Thank you for contacting AT&T Community Forum!
Harry,
AT&T Community Forum Specialist.
0
0
Juniper
ACE - Expert
•
22.4K Messages
11 months ago
@BJB227MABELLWIBELL
Like many other companies, AT&T supplements their support with outsourcing. When you call you get the next available agent, no matter where they are or what cultural background they have.
Fortunately you have been offered a DM from the official forum team. Hopefully they can get it resolved. If not, then a BBB complaint would be the final option as sends the issue to corporate. Only use that as a last resort and understand it is only a chance, not a guarantee of resolution in your favor.
Also please do not use ALL CAPS as just becomes a wall of text that is difficult to read (even as an American).
0
0