Contributor
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3 Messages
Lousy U-Verse Internet Connection and Billing
I am very disappointed and angry. I have been a long time AT&T customer.
I have U-Verse Internet and it is the worst service ever!
I have had continued problems with my internet; it is very slow, it freezes up and I have no service. I have to restart the modem and the computer.
I called to complain about my service on Tue., July 28th. I was transferred to an Escalation Agent who was unable to help me because the previous person had not logged out.
I was assured someone would call me on Wed., July 29th. Guess what? I did NOT receive a phone call back!
Adding insult to injury my recent bill increased from $29.99 per month to $47 per month.
I am being billed for MORE for this incrediby LOUSY SERVICE!
AT&T you really suck at customer service!
Customer: Patricia
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
SUSZIE70
Contributor
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1 Message
10 years ago
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ladycheryl25
Contributor
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1 Message
10 years ago
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mcaron99
Contributor
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3 Messages
10 years ago
Same here. I "upgraded" from DSL to UVerse on June 23. The wire is still running across my lawn. I even had a guy come out and "look at it" but he wasn't able to bury the wire because that's another department. What?!?!?! Why would you send someone out to bury a wire if he can't actually bury the wire?
Oh - and my bill. I was quoted $142/month for phone/internet/TV. I just got my first bill - $178.98. What a joke! If any other company treated their customers that way, they would be out of business (except Comcast I guess - maybe that's how AT&T gets away with it. Consumers have to choose between two companies that absolutely suck at customer service)
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bpabsc
Contributor
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3 Messages
10 years ago
I keep track of when my service doesn't work and I also call Billing and ask for an adjustment to my bill for non-service.
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bpabsc
Contributor
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3 Messages
10 years ago
I keep track of when my service doesn't work and I also call Billing and ask for an adjustment to my bill for non-service.
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