Community Support
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865 Messages
Need Help? Chat With Us
If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot your service in the palm of your hand!
Make sure you know your PIN before chatting, this will be needed access your account.
TV (U-verse TV & HBO Max) Chat With Us Here
Internet (U-verse Internet, Fiber, DSL, Dial Up) Chat WIth Us Here
Wireless (Mobile, AT&T Prepaid, Hotspot) Chat With Us Here
Home Phone (Digital Phone, Landline, Wireless Home Phone) Chat With Us Here
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
cubssukk
Contributor
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3 Messages
6 years ago
Good luck with that! I’ve been currently chatting for over 3 hours.
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Crossen35
Contributor
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1 Message
6 years ago
Yes I bout my phone New and have been using for for months now I don't know why my network is blocked how do I resolve this my number is 5733006068 my name is patricia pennington
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Bucket123
Contributor
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2 Messages
5 years ago
we have been getting the 771 since yesterday afternoon. we have tried to reset and nothing happens
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Bucket123
Contributor
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2 Messages
5 years ago
we have been receiving the 771 code since yesterday afternoon. we tried to reset and nothing happens. can you help
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wazoo81
Tutor
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4 Messages
5 years ago
Please call me. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Thanks
Sam
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davemize
ACE - Professor
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473 Messages
5 years ago
771 sounds like a DirecTV error; you've posted in U-verse TV. Try posting your problem in the DirecTV forum.
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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_Springfield_
New Member
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1 Message
5 years ago
no one has my old land line
Number I would like to change one of my cell phone numbers to that number how would I do that
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apenny123
New Member
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1 Message
5 years ago
I cancelled my AT&T WiFi & now my email
Is not working...how do I fix this? I also did not use my passcode when disconnecting the service I used a security question.
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Jackiee2010
New Member
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2 Messages
5 years ago
Im a certified nursing assistant do i still qualify to receive a discount when I switch over from sprint to att? I work directly under a nurse and i am first hand with covid residents in my nursing home
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msaamaan31
New Member
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2 Messages
5 years ago
Hello, i have an iphone 7 and bought 3 years ago now i want to trade in they are telling me that is BLOCKED by AT @and T so how do i have to contact your company, i am in the UK and no access to your online chat.
Regards
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Swong345
New Member
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2 Messages
5 years ago
My husband is having issues logging into his sbcglobal.net email. After entering his email address. The next screen is "Not Found on Accelerator. Description: Your request on the specific host was not found. Check the location and try again." What does this mean and how do I fix it?
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sopper10
New Member
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1 Message
5 years ago
I have been paying for dial up internet service for years and no longer use it. How do I cancel and still keep my ATT email account
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
We are here to help, @sopper10.
As far as cancelling your internet service, you would need to call in to customer service. In regards to keeping your email after you cancel, you can still keep it if you account is paid off and in good standing. If you owe a balance on it, you will lose access to your email.
Let us know if you have any more questions or concerns.
Marc, AT&T Community Specialist
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bradsdytch22
New Member
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2 Messages
4 years ago
(edited as per community guidelines) is blocked I just brought a new sim and service A few days ago on the way to SanDiego my phone stoped and said it was blocked
My email is [email scrubbed]
My name is brad adams my address is (edited as per community guidelines)
(edited)
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