Contributor

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2 Messages

Friday, August 3rd, 2018 1:20 PM

remote refund

Our dog got ahold of our remote yesterday while we were at work.  We only have 1 television (U-verse).  I called last night and had to order a replacement which I had to pay for.  We will not receive it until next week and since we are unable to watch tv I would like 1 week credit for my AT &T bill.

ACE - Expert

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28.3K Messages

7 years ago

You want credit because of something YOUR dog did?  smdh

Contributor

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2 Messages

7 years ago

Since we only have 1 tv and the only remote we have is destroyed.  I went to an A T & T store to get a new remote and was told it needed to be ordered online. By the time I receive it a week will have passed without the television.  If they would carry remotes in the store it would be most helpful. 

Expert

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3.6K Messages

7 years ago

I called last night and had to order a replacement which I had to pay for. 

Huh?  As far as I know they are free. 

ACE - Expert

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28.3K Messages

7 years ago

I thought you could channel up/down with the buttons on front of the box.  I’ve had U-verse for over 10 years but I was never without a remote so I’m speculating.

Employee

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34K Messages

7 years ago

WOW

Scholar

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200 Messages

7 years ago

You can operate the box from the buttons on the box.  

ACE - Expert

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28.3K Messages

7 years ago

Maybe they could train the dog to operate the buttons on the front of the box since he's the one that started all this!  Smiley LOL


NEED HELP?