machost1120's profile

3 Messages

Monday, May 27th, 2024 7:52 PM

Removal of PII

Hello,

How do I get in touch with AT&T to remove my PII? I am no longer with AT&T and wish for that information to be deleted permanently. My info was stolen when the servers were compromised.

Thanks

ACE - Expert

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22.6K Messages

7 months ago

Also to delete PII would be deleting your existence of ever being their customer. That is something they will not do.

3 Messages

7 months ago

I have been told that I can request AT&T to remove my info from their servers.

Community Support

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254.6K Messages

7 months ago

Hey again @machost1120,

We understand and would like to point you in the right direction.

 

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

3 Messages

7 months ago

Hi @OttoPylot,

I am not talking about the dark web servers, I am talking about AT&T servers. You would think they would have removed my information from the AT&T servers when I left their services... I hope this clears up the miscommunication?

ACE - Expert

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22.6K Messages

7 months ago

They keep info for so many years. You cannot just delete your existence from being their customer. A breach of theirs from years ago, or more recently of an associate company, doesn't change that.


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