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Restart canceled service - Deposit required

I was told I could restart service by one of your customer service guys after he helped with an outstanding bill. I paid it in full and now they tell me to start back I have to pay a 450 dollar deposit. This is ridiculous. If I had been told that before I paid I would have not wasted my time.

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mibrnsurg

Expert

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4.3K Messages

10 years ago

@Tidfn1 wrote:
I was told I could restart service by one of your customer service guys after he helped with an outstanding bill. I paid it in full and now they tell me to start back I have to pay a 450 dollar deposit. This is ridiculous. If I had been told that before I paid I would have not wasted my time.

Think you answered your own question, 'an outstanding bill'. Unpaid bill to utility gets deposit response, seems perfectly normal. Can be returned on good/ontime pay by $5 bill credit/mo. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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Accepted Solution

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MicCheck

ACE - Expert

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605 Messages

10 years ago

@Tidfn1 wrote:
I was told I could restart service by one of your customer service guys after he helped with an outstanding bill. I paid it in full and now they tell me to start back I have to pay a 450 dollar deposit. This is ridiculous. If I had been told that before I paid I would have not wasted my time.

Had your service merely been suspended, payment would have restored service (and a restoral fee of $49/service would have appeared on the next bill).

Based on what you say, you account was closed. After you made your payment, AT&T needed to set you up with a new account, including running a credit check. Based on the credit check, the non-refundable credit fee was required.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Tidfn1

Contributor

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2 Messages

10 years ago

The account was closed when I disputed the bill. Another associate on your team said because I had an outstanding balance on that bill (which is now paid in full) it triggered the deposit . I should not have to pay a deposit when Att over billed me.

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M

mibrnsurg

Expert

•

4.3K Messages

10 years ago

@Tidfn1 wrote:
The account was closed when I disputed the bill. Another associate on your team said because I had an outstanding balance on that bill (which is now paid in full) it triggered the deposit . I should not have to pay a deposit when Att over billed me.

WE aren't members of any team, just other users like you, if you would've posted this, I would not have responded like I did.

Another user w/perfect credit got this $449 deposit request, but he protested it and turned out he had fraud block on his accounts that caused it. Soon as he unblocked it for ATT Uverse, the deposit went away. Smiley Surprised

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

0

rbox1064

Mentor

•

32 Messages

10 years ago

@mibrnsurg wrote:

@Tidfn1 wrote:
The account was closed when I disputed the bill. Another associate on your team said because I had an outstanding balance on that bill (which is now paid in full) it triggered the deposit . I should not have to pay a deposit when Att over billed me.

WE aren't members of any team, just other users like you, if you would've posted this, I would not have responded like I did.

Another user w/perfect credit got this $449 deposit request, but he protested it and turned out he had fraud block on his accounts that caused it. Soon as he unblocked it for ATT Uverse, the deposit went away.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I believe you maybe right about that. I had to have a credit card replaced due to it being compromised and $1500+ fraudulent charges. One for an ATT payment ($683) at an ATT store and while Googling the store, the search results turned up tons of similar experiences.

Evidently they steal your credit card info and head to the local AT&T stote... js

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JefferMC

ACE - Expert

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36.9K Messages

10 years ago

Got to pay for that new-iPhone habit somehow.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Tidfn1

Restart canceled service - Deposit required

mibrnsurg

MicCheck

Tidfn1

mibrnsurg

rbox1064

JefferMC

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