Teacher
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2 Messages
Reward card scam
Judging from the posts, I am not the only one taken in. There was supposed to be a $200 reward card for originally signing up. It never arrived. A phone call informed me that it took a couple of months to process....piffle. A second call resulted in an apology for no card and by way of recompense, high (?) speed internet was offered as a sop. Again no card!. Called again and received another apology, a promise to correct the situation and...would I like to try the U300 service? This was January....waited on the 300 channels, they never arrived...the card never arrived...if fact, nothing arrived.
Called again yesterday, went through a supervisor for whom English was not a native tongue. Finally received the 300 channels only to find out I had been paying for them since January. But, bright spot, the upgrade came with another reward card....which was never received.
Finally was referred, for the first time to the reward center and was informed...SORRY, time has elapsed, we sent you a letter.
How many others have been scammed by this crap? It will make a great episode for Judge Judy.
Randiane
Tutor
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6 Messages
9 years ago
When I click on the link for "here" in the body of your reply, it opens a private message page and the first box, 'send to' needs a proper title or username to communicate with AT&T support. Please provide.
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
@Randiane, when you click on the word "here", and the PM form appears, you will notice that beside the word "From:"—and above the box where you could put it additional recipients— the user id "ATTCustomerCare" appears, meaning that's where the PM will be sent.
You do not need to type any additional addresses.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Settle9683
Contributor
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1 Message
9 years ago
I too am a victim of this scam. After 3 attempts to get my rewards card...still no results. Long phone calls.....no help several transfers to other people then disconnect with no way to recall after over 35 min on phone. One 45 min email attempt with live person the other end....one transfer...then disconnect with no way to get back. Also they have email but no response. There are several ways to resolve this. The first and easiest is to just fulfill your obligation. Plain and simple I was promised 350.00 reward card. Why should it be so difficult?
if you can help that would be great.
Email ***
j settle
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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DamageProperty
Contributor
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3 Messages
9 years ago
Not only did they dmage my property installing services but they are hassling me about the gift reward. One agent told me I can just always cancel my service and STAY with Comcast. After a busted water pipe from getting Direct TV I should have listed to ATT and stayed with Comcast
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Jumercables
Contributor
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2 Messages
9 years ago
They promised $250 in 11/2015. After 5 calls in 3 months, I've finally received $200 out of the $250. I escalated to a supervisor today for the remaining $50 and made sure she gave me her employee ID #. I told her that I will be filing a complaint with both FTC and the BBB and will include her employee ID #. She got nervous and apologized but I told her too little too late. Can't believe they're willing to lose $4,000 per year (Uverse and ATT Wireless) in business for a lousy $50 gift card.....
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Randiane
Tutor
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6 Messages
9 years ago
AT&T ARE YOU LISTENING?????
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Jumercables
Contributor
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2 Messages
9 years ago
Updating my post above (#66), I filed a complaint with both the FTC (yesterday) and BBB (this morning). At 7pm (ET) today, I received an e-mail and a voice mail from AT&T's office of the president indicating that they are no longer able to provide a $50 reward card but will place a $50 credit to my Uverse account instead within 1 to 2 billing cycles. We shall see... I highly urge all of you to file as I have.
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ATTU-verseCare
Community Support
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865 Messages
9 years ago
@Randiane,
Did you get help with reward card? Check here for help with rewards card.
~ATTU-verseCare
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DamageProperty
Contributor
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3 Messages
9 years ago
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ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hi @DamageProperty,
If you have not tried it yet, try using the contact us link to speak with someone at the reward center. If you are having any troubles, please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.
We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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Randiane
Tutor
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6 Messages
9 years ago
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jboudevin
Contributor
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1 Message
9 years ago
A quick google search and I just filed complaints with both organizations myself! It's been the experience from hades (with AT&T, the FTC and BBB were quite easy to work with... funny how that works).
This will allow you to file a complaint about AT&T with the BBB: http://www.bbb.org/search/?splashPage=true&type=name&input=AT%26T&location=&tobid=&filter=business&radius=&country=USA%2CCAN&language=en&codeType=YPPA
To file with the FTC: https://www.ftccomplaintassistant.gov/#&panel1-1
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candi_amber
Voyager
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2 Messages
9 years ago
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@jboudevin Why would I need any FTC or BBB websites as I've gotten all the rewards I've been entitled to in last 7 1/2 years.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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BlueDev
Contributor
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1 Message
9 years ago
I got UVerse installed on January 4th with a promise of a $150 Visa Card, so called today. After a 37 minute nightmare with tech support, sales, customer "service" and finally the Rewards Center I finally talked to someone who promised to help. But here's the deal: first he said it was my fault because they sent letters indicating I needed to "claim" my reward and I must have lost or destrooyed the letters. Claim? Why don't they just send the card without the customer having to engage them. Oh wait, I know! It's so they push more crap on you that you don't want. In my 8 minutes of agony with Mr. Rewards he a) told me I was risking my life my not having a landline to call 911, tried to jam an upgraded Internet package on me, and c) implied he was doing me a HUGE favor because my rewards had actually "expired" and he was going out of his way to help me.
ATT&T Rewards is nothing but a big pretense to a) not actually pay what they owe you and b) make you call to get jammed up by pushy and agressive sales bullies.
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