Reward card scam

I have had a similar situation to occur. Still waiting on a $200 reward card. I called and asked how long and when will it be sent. They gave me a similar response, "It will take a couple of months." Still, no $200 reward card.  I feel as if I have been taken advantage of. I was calling about my cell phone service and was told about a promotion for Direct TV. A supervisor verified the agreement. I am sending a letter to their corporate office. I find this practice unacceptable. Making an offer and not upholding it is unacceptable.

Oh my!! At least I'm not the only one that fell for it!! I have called and talked to 15+ people about what I was promised and what I have received, billing wise AND that rewards card! I have been calling since a week after I was connected and each time told there was nothing more I had to do....it'll be 3 weeks. I was told that at least 4 times. Today....it's too late...I had to claim it within 90 days of being installed. I'm thinking that one of the many times I've called constitutes "claiming".   I'm not playing anymore. Today when I got off the phone with them for the umpteenth time...I filed with the BBB and Federal Trade Commission (scam/fraud).  Hope others have or will do the same!!!!

WOW this is so true, the same exact thing happened to me. Crazy, what a scam by a big corporation such as this. [Edited to comply with Guidelines]

Wow the same exact thing happened to me. They offered me the same two gift cards. They never arrived and now they are telling me they are expired and they cant do anything about it. This is not resolved!!!!!. It is a shame that a big corporation such as this allows this scam to take place.

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I have been an AT&T customer for over 30 years and never have I been given the run-around as I have with this Visa Reward Card scam when I signed up with DirecTV. When someone tells me to look for a letter in the mail to redeem my reward, you better believe that I look for a letter from AT&T. Customer care is saying that since it wasn't returned by the USPS that it must have been delivered. Really? You believe that over the word of a 30+ year customer? Sad, sad, sad. It may be time for us to break up, AT&T.

Hummmm.... I wonder how AT&T would feel if we paid our bills this way:  Please provide a tracking number and proof of bill receipt.  Ok, We'll put the check in the mail in about 2 - 4 weeks. You'll need to cash the check within 1 week of the check issuance date.  Sorry, stale dated checks will not be honored.