Tutor
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5 Messages
Transferring a UVerse Account with a History of Late Fees
One of my rooommate's is leaving our apartment and our UVerse account is under his name. He says it is easy enough to transfer the account to my name to finish out our 12-month contract to avoid the early termination fee, but I just found out he has made several late payments even though I (along with my second roommate) have always paid him on time. Our internet has even been temporarily discontinued and since restored due to bills going unpaid (we were told the mistake was on your end and our roommate "fixed" it).
If this account is transferred to my name, how would this affect me? Even if he gets caught up in his past payments, I do not want these late charges and history to appear on an account under my name. My current roommate and I want to avoid an early termination fee, as we want to continue this service, but I do not want someone else's negligence to become my problem.
Thank you!
skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
The information HERE will help you get started.
Requirements for Transferring an Account
The account you're transferring must not be past due.
The new owner of the account must meet these requirements:
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sunshine10820
Tutor
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5 Messages
9 years ago
Thank you. I understand the requirements about a transfer. I was specifically asking if the history of late payments would show up under my name and appear as if I was responsible for those late fees and if the answer is yes, then how would this impact me? Would it make me ineligible for future promotions, valued customer rewards, or any other "perks" (if and when they may present themselves) with AT&T or their affiilates due to my roommate's errors.
Hope this makes sense. If anyone had some insight, I'd greatly appreciate it. I want to take over the contract, not adopt the consequences for someone else's poor decisions.
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sunshine10820
Tutor
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5 Messages
9 years ago
PS, please pardon my grammar/spelling errors in that last post.
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
If your name was not associated with the previous account, they cannot hold you financially responsible for said acccount.
It's not unlike a hospital or doctor bill. Say a man dies owing the hospital thousands of dollars. Even though he lived with his mother and she is listed as "next of kin", they can't come after her. She bears no financial responsibility for the bill.
Your Uverse account should be treated as a new account and you should be eligible for any promotions available to new customers.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@skeeterintexasThey would not be a new customer taking over a current account, that's all they would be doing. 😉
Chris
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
I worked in the banking industry for many years, processing loans and reviewing credit reports.
If his name was no where on the ORIGINAL account, they cannot hold him responsible for the late payments or fees made by another adult individual and cannot report them on his credit report. If he was a co-signer or joint owner of the account, yes. Otherwise, no, unless they were legally married and in a community property state.
That's all I'm saying.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sunshine10820
Tutor
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5 Messages
9 years ago
So I do believe you are answering my question (thank you so much!), but I still need some clarification to assure I'm understanding correctly. Here is an example followed by a couple specific questions:
John is the sole owner of account #123456. Jane (who is not legally married to John Doe) wants to take over account #123456 and release John from his financial responsibilities of said account in order to comply with the 12-month contract agreement and prevent John from aquiring an early termination fee. John accrued a history of late fees, including a disruption in service because of his failure to pay. If all balances are paid and the current balance is at $0.00 by the time Jane agrees to transfer account #123456 into her name, will John's history of late fees appear under Jane's name? WIll the history reflect a change in ownership or will John's lack of responsibility appear to be Jane's because it is still account #123456?
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
IMO, I would say 'no' that John's history should not reflect on Jane's account but that is probably something you should ask CS (1-800-288-2020).
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sunshine10820
Tutor
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5 Messages
9 years ago
Thank you all for your contributions! I am going to contact customer service and see if they can give me a definite answer. I will post on here after our discussion.
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