Contributor
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Unable to resolve tv error - Red X 6 - tried online troubleshooting and gateway restart twice...
I've been unable to use my cable services on my TV. Device/TV displays red X with number 6 below. I've gone through your online troubleshooting and that did not resolve the issue. Is there a phone contact I can reach directly, or can a tech come to my home to resolve? I'm about to drop my service. This is annoying and a path to speak to a support agent doesn't appear to be readily provided. Unhappy customer 😞
_xyzzy_
Expert
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3.6K Messages
6 years ago
Red X #6
If the meaning to that that error is to be believed then I assume trying the steps shown in How to Troubleshoot your DVR/Receivers which ends up trying disaster recovery will probably not work. If so then you need to replace the box. If it's a (wired or wireless receiver) that's no big deal. But if it's the dvr you will lose all your recordings. But if it's in disaster recovery or you have ended up trying disaster recovery the recordings are lost anyhow. Your scheduling however is not lost even after replacing the box.
Call tech support (800-288-2020) to get a replacement. They will send it to you for a self-install.
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Cafox
New Member
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1 Message
5 years ago
there is no help on the help number posted. Robot with no options to replace box. I have tried for three days.
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