Uverse

Hi @PGilman,

Hello, 

We are sorry for all the issue. We will be glad to help.

For the issues with house phone and cell phone ring at the same time, you can use the locate me feature. Your house phone will probably still ring before your house phone because the house phone is a direct connection so the signal tends to travel faster than to your cell phone, but with the locate me, it will ring send the signal at the same time.

For the other issues, we will be happy to look into this further. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-ATTU-verseCare

It's been over a week now and not ONE of my issues has been addressed.  Just more questions I keep answering over and over again.  I'm seriusly beginning to regret my decission to swith my service. 

1) my outside cable is still not burried

2) i loose all service at least twice a day because there is no reception to the receiver

3) i was told i would maintain my previous phone number, but was assigned a new one (I know this is being worked on)

4) I was told ALL equipment would be included i am being charged for 1 receiver

5) i was told installation and activation would be waived and installation is not waived

6) I can not get my e-mail to forward to my gmail account, even though i have set the account up to do so

7) i wanted my cell phone and house phone to ring at the same time (not forwarded) and i don't believe that is possible.

I do enjoy the service, but can't seem to get these issues resolved with anyone.

RE: #1, A week is only a little on the long side.  At least you're not up north in the winter; you could wait for the thaw.

RE: #2, you lose service to one receiver, or completely lose all U-verse service?

RE: #3, a temporary phone number is often assigned.  But stay on them.

RE: #4, you were misinformed.  Receivers after the first will have a fee.  Perhaps they will give you some sort of offset for being misled.

RE: #5: Since you ordered TV, I would expect your installation to be waived, normally by an offsetting credit.

RE: #6: Have you considered having Gmail pull via POP instead of forwarding?

RE: #7: U-verse Voice "locate me" feature. 

http://www.att.com/esupport/article.jsp?sid=KB406750

Note the caller must be calling your U-verse line.

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Are you still corresponding with the Social Media Manager?

I have had no correspondence from anyone at AT&T for quite some time.

So, it appears that my home phone and cell phone will only ring at the same time if I fill the que with certain numbers?  My previous provider allowed my home phone and cell phone to ring together any time i got a call on my home phone which i found very convienent.

The receivers  do go out, but not always at the same time.  Sometimes I do have to complete reset the modem to retain my service.

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@PGilman wrote:

I have had no correspondence from anyone at AT&T for quite some time.

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Are they awaiting additional information from you? Have you tried another PM?

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So, it appears that my home phone and cell phone will only ring at the same time if I fill the que with certain numbers?  My previous provider allowed my home phone and cell phone to ring together any time i got a call on my home phone which i found very convienent.

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If you "fill your queue" with your cell phone number, then when your home phone is called, your cell phone will ring at the same time. The system needs to know what number your cell phone is.  You could add your roommate/significant other to the list as well, so that their phone will ring.  Your response reads like you thought you had to put the caller's numbers in here.  That's not the case.

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The receivers  do go out, but not always at the same time.  Sometimes I do have to complete reset the modem to retain my service.

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Accurate and complete information aids in figuring out what's wrong.  I'm getting the impression that you're not here to get assistance solving your problem, but instead merely to complain that AT&T hasn't already solved your problem.

I find it very regretable that you should say something so unkind about someone you know nothing about.  I have found your information very helpful in resolving 2 of my issues and I thank you for that.  It is most definately my goal to resolve all of my issues.

I will ask you to please not respond to another post I make.  If you feel a need to be a bully please go elsewhere.

Hey @PGilman,

We have received your private message and look forward to working with you to get this corrected. We're sorry for the inconvenience.

ATTU-verseCare