What IS the Office of the President?

There is a thing that calls itself the "Office of the President"  I've gotten calls from them before to follow up when a problem got escalated, wanting to make sure that the problem was resolved.

I still think it's hilarious that they call something "Office of the President" when ATT does not have a President. 

I guess someone thought it sounded better than Complaint Department. 

*Edit to add this little nugget which I actually found on a previous post on these m/bs:

FYI, The President's Office isn't really anywhere near what the moniker implies.  It is just a call center that has a little more access and leeway that a regular c/s rep.  The one near me ( I live in a 1 light town) is in the next little town over from me in my rural county. 

Now THAT makes more sense!

You can have my stock if you wish, I've been selling it off like crazy! (or trying to anyway, seems skeeter is the only one who wishes to buy)

I feel left out, I'm not getting one starred.

@TimetoPlay

Worst thing to happen to the original AT&T aka The Bell System (not the same exact company as today) was when the gov't deregulated the business entirely in 1984.  Before this time 

they were required to act in the public interest, make a profit (reasonable), provide universal phone service of good quality and reasonable prices for all..and develop new technology. Things started to crumble a couple of years after that date...One of the DUMBEST things AT&T did was  spin off and later SELL BELL LABS....(known for a time as Lucent and Alcatel).

Now some will argue that "The Phone Company" didn't care about the customer either during the pre dereg days, but it just was not true. While I was still young pre teen and child, I vividly remember my encounters with the Illinois Bell, Bell of PA, and Diamond State Telephone technicians during those days, and the customer service phone reps as well by way of my parents when they needed to call them. They can never recall poor service, incompent technical service or repair, or problems with billing (when an errant charge was found it was immediately corrected within minutes by couteous, professionial, helpful reps), and the technicians,  and linesmen, I would speak to while I was out playing or when they were in our home connecting service were always well trained, professional, knowledgable, and able to do any job right the first time out. I was so fascinated by anything electronic after watching the techs and linesmen do their jobs I wanted to be one too!

Oh, I wonder if that tech company you are referring to has a name that starts with 

an "F" and end with an "r", and I correct?  I believe that have already bought a lot of that other legacy baby bell companies assets and their name starts with a "V".

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@TimetoPlay wrote:

I feel left out, I'm not getting one starred.

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To whomever is one starring all my posts:

You are a bully.  I do not understand why I'm on the receiving end of your bullying but I will not allow it to continue.   

If I have to, after 9 years, I will step away and no longer post.  There are plenty of other ACEs on these boards who can continue to be helpful and give good advice and tips.  

I've notified the moderators of the situation and we'll see what happens.

/s/

skeeter

Dear Community Members,

I want to remind everyone, that any abuse of the AT&T Community platform features such as the message rating system is a violation of the Community Guidelines.  Repeated violations may result in account suspension or termination.  You can review the guidelines here.

While we encourage debates and discussions, we would like it to be carried out in a climate of mutual respect. Any retaliatory or abusive actions will not be tolerated.

Thank you,

Phil-101
Community Moderator

@skeeterintexas

I just wanted to let you know that for the past couple of days including yesterday I did NOT one star your comments. Just for the record. 

I was honest in my post about giving one star ratings when I believed they were unhelpful or rude comments, that was true as I honestly told you...however after that post I didn't one star any of your comments. 

Also why stop posting now?  I consider the majority of members here posts are always informative and important, even the ones which contain negative comments, contrary to what others might believe. 

Hope you read this and continue on as usual posting here. 

[Please keep it courteous]

Thanks. 

I would like to thank everyone for taking the time to post your comments and opinions related to this topic.

The conversation has strayed from the original subject and this thread will now be closed.