WHERE CAN I FILE A COMPLAINT FOR UVERSE CUSTOMER SERVICE?

Hello @Lakers2000,

We’ll need more details regarding your account and just sent you a private message via the community forums. Click here to reply back.

-ATTU-verseCare

I have been a customer with ATTuverse for 2-3 years.  The bill was always going up so I changed my tv to direct tv which has been trouble .   I kept my internet with attuverse.  I called to see if there was any way my internet bill could be reduced, for 2-3 days I was told no.   I looked and saw where they could give me internet for $40.00 month but because I already had internet I did not qualify.   After speaking with a service rep he insisted the only thing you had to offer was to increase my speed from 18-24 for $72.00 with a discount of $10.00.  Now, I had already told him I did not want my speed increased just my billed lowered.   After doing this I found out that you have an internet called uverse elite for $20.   When I called back the next day, the rep just kept telling me about what I already had.   She would never answer my question about uverse elite.   It is very annoying when the rep are trained to push something that you are not even asking for.   They are not even listening at what you saying and what services you are interested in.   Not what they are trying to sell.  Something needs to be done about this.

annoyed Senior citizen

Oh wow sorry to hear your having that trouble. People talk about another cable company customer service is bad but AT&T Is also horrible. Here I am again getting a call from a family member athome that our service is not working---I call AT&T and its CANCELLED again--and NO ONE KNOWS WHY..so ridiculous...

I HAVE ENOUGH OF CALLING ATT UVERSE, CELL, HOME PHONE AND GETTING NO RESOLUTION TO A LONG PROBLEM I HAVE BEEN DEALING WITH SINCE NOVEMBER 2015, BECAUSE I AM NOT RECEIVING MY BILLING STATEMENTS IN THE MAIL, I COMPLAIN TO THE U.S POSTAL SERVICES WERE THEY TELL ME ALL OF MY MAIL IS BEING DELIEVEIED ON TIME, CALL ATT COMPANY AND BEING TOLD MY STATEMENTS ARE GOING OUT ON TIME AND NOTHING THEY CAN DO, TODAY I SPOKE WITH A REP NAME PAULA ON THE ATT U-VERSE SIDE WHO WAS NO HELP WHAT SO EVER THE REP REFUSED TO VERIFY MY ADDRESS ON FILE SAID IT WAS AGAINST COMPANY POLICY AND THAT SHE COULD LOSE HER JOB AND THAT I COULD NOT BE THE PERSON WHO HAS THE ACCOUNT WHAT KIND OF STUPIDNESS IS THIS WHEN I HAVE VERIFIED ALL OF MY INFORMATION INCLUDING MY 4 DIGIT PASSCODE, PAULA EVEN WENT ON TO SAY THAT SHE IS PROTECTING MY ACCOUNT, THEN I CALL THE ATT CELL PHONE SIDE AND SPOKE TO A REP NAME AMANDA WHO DID JUST THE OOPPOSITE OF WHAT PAULA DID ON THE ATT U-VERSE SIDE, AMANDA WAS ABLE TO VERIFY MY ADDRESS TO MAKE SURE THE ACCOUNT INFORMATION WAS UP TO DATE,  I AM JUST SO DAM TIRED OF CALLING A COMPANY ABOUT MY BILLING STATEMENT, I ASSUME ATT JUST DONT CARE ABOUT THEIR CUSTOMERS AT ALL, I WILL NOT BE CALLING ATT COMPANY ANYMORE, I AM NOT SENDING ANYMORE PAYMENTS WITHOUT MY BILLING STATEMENT, IF ATT COMPANY CUTS OFF MY SERVICES I WILL SEE SERVICES ELSEWHERE, I HAVE BEEN A ATT CUSTOMER FOR YEARS, EVEN WHEN IT WAS SOUTHERN BELL, SINGULAR WIRELESS, BELL SOUTH MOBILITY AND ALL., I AM JUST TIRED, NO ONE FROM ATT HAS BEEN ABLE TO ASSIST ME AT ALL, BIG REPRESENTATIVES AT THE TOP DONT CARE ABOUT THE PEOPLE WHO PUT THEM AT THE TOP.,

AT&T Customer Service is getting to be the WORST.  After calling for assistance with our modem (45 min call) and having to speak with 4 different people, I made an appointment for today between 8:30AM - 12:30PM.  Needless is to say that nobody ever showed up!  I called again (and find out the appt was made for tomorrow betwen 4-8PM!!  Called to speak with an incompetent person that barely speaks English.  Horrible service!  Horrible people, nobody cares 

Pretty much the same here.  I talked to 4 reps in 2 hours all saying  something different,  the  last rep put me on hold then the call ended.  They are horrible.  The  internet was  slow as molasses  ans  the  service  people  are  trained to be nasty.  NOT  GOOD. 

I was promised 2 $200 gift card for signing with uverse for both tv and computer service.  I haved 1 for direct tv.  now where do I go to get the 1 for u-verse??

jerimac1941@yahoo.com

I upgraded my service for better, faster service that is supposed to support more devices.  2 people access wifi and the system stalls.  I reset (unplug) the modem and it works for 2 devices.  My service has been inconsistent since the first of August,  they ran new lines which made my phone work again, but, that's when the Internet became spotty.  Customer service resets it and says we're fine.  Having to unplug and reset several times a day isn't OK.

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@jerimac1941 wrote:

I was promised 2 $200 gift card for signing with uverse for both tv and computer service.  I haved 1 for direct tv.  now where do I go to get the 1 for u-verse??

 

jerimac1941@yahoo.com

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@jerimac1941   See this post:

https://forums.att.com/t5/U-verse-Account-Questions/AT-amp-T-Rewards/m-p/4256572#M31537

😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I cancelled my cable to try and save money.  I purchased firesticks.  Got a notice that we had used 65% of our internet in 3 days.  I called to ask what was up with that because I had unlimited internet.  They said I didn't have unlimited anymore because I didn't have cable.  The person that cancelled my cable never bothered to inform me that you no longer can have unlimited internet once you cancel your cable.  I was trapped at that point, and had no choice but to connect cable again.  There goes the idea of trying to save money.  ATT is a total rip off.  They don't care about the consumer whatsoever.  They lie, they are rude, and are no help whatsoever!

I was disconnected , On Dec 17 ,I Told AT&T U Verse that I was going to Central on 8 Dec & That I would not returned until 30 Jan 18, I Paid $50.99 Monthly , when I Returned they disconnected & Send me a Disconnection Fee, They said that they send me 2 notice on 2 jan 18 , I told you are not listing ,I was in Central America not returning until 30 Jan 18, So they would not do any thing until I Paid them, which was $36.42 Plus $5.00 fee $41.42 ( PAID 5QQ7CSR1Z03V63Q) , I told them for that you disconnected me , They told me I Had call Direct TV, They said we need prove you Paid ,I Call AT&T on the other phone on speaker & let them talk to Direct TV, So they hook me on another Account back on now they wanted me to Pay over $100.00 a month & Tried several hours ,I told them we are not getting no where , So I Disconnected & They send me a Disconnect Fee bill $384.48...What a Rip OFF!!!