WHY DO YOU CHARGE $7/month for MODEM LEASE, if it's been paid off???

Good idea, i think i will complain too! Thanks.

Terms Of Service (7/1/16) no longer refer to it as a "lease" but as an "equipment fee":

If you have not purchased U-verse Equipment from AT&T or if previously purchased U-verse Equipment is beyond the one (1) year warranty period (from date of installation) and requires replacement, then you agree to pay a monthly equipment fee for the U-verse Equipment, as part of your purchase of or continued use of the Service and/or other U-verse services. Equipment fee/Purchase options depend on the AT&T U-verse services you order and the installation options you choose.

You can contact the FCC or the FTC but it won't do any good.  AT&T has a whole room of attorneys that makes sure these things are air-tight

I have a family member who is a corporate attorney (not ATT) and when I asked about this, the following statement was made:  "ATT provides a service and customers agree to the Terms Of Service when they sign up for service.  Don't like it?  Find another provider."

Sorry, but that's the way it is. 

First of all, thank you for a quick respond.

"If you have not purchased U-verse Equipment from AT&T or if previously purchased U-verse Equipment is beyond the one (1) year warranty period (from date of installation) and requires replacement, then you agree to pay a monthly equipment fee for the U-verse Equipment, as part of your purchase of or continued use of the Service and/or other U-verse services. Equipment fee/Purchase options depend on the AT&T U-verse services you order and the installation options you choose."

Now, I understand all this above, but I have previously purchased U-Verse Equipment and it does NOT require replacement. So that is why I do not agree to pay the equipment fee. I am not a new customer, been with AT&T since 1985!!! Don't you see that there is some "air"? Please, let me know what you think. Thank you!

[Edited to comply with Guidelines]

It does not look good, does it.

You agree to the TOS when you agree to the service.

I have have EXTREMELY limited internet for more than 6 months. This past month I used 84GB which shows there has been no service. 300-400 has been the usage since Dec. Because we are consistently having issues. I am paying almost $100/month for nothing. 3 times modems have had to be replaced. The 1st one should have been paid off yet we continue to get charged. I'm so irritated I can't see straight. The last 2 times we contacted att via chat we were told we had to be transferred and then disconnected. The above complaint says att doesn't care and has out in writing in lengthy small print contracts that customers pay regardless of loyalty. Should anyone wish to contact att by phone on the weekends it is only possible on Saturdays. Everyone I have spoken with in my area who has att has similar problems. This appears to be a VERY shady if not ILLEGAL way to run a business. I expect a full refund of my last bill since I had no service and it is well documented by our wasted time on the phone and my bill. The last rep that I spoke with even admitted there is a sofware glitch on modems and sent a new one that I will now be billed for eternally. I insist on receiving the person's name in charge of billing-the president, so I can conact him/her directly. I want a name, address, email adress and direct phone number. If any small business were to conduct themselves as att has they would be jailed and out of business. Since I've already invested so much of my time I am making it my mission voice this to anyone who gives a poop about the fair treatment of customers. Only still here because Google has not hit my part of the city and my options are limited. Plus wrong is wrong no matter how large and well connected to government a business may be. You have my contact information from my account. I expect a response in the next 48 hours. I have have EXTREMELY limited internet for more than 6 months. This past month I used 84GB which shows there has been no service. 300-400 has been the usage since Dec. Because we are consistently having issues. I am paying almost $100/month for nothing. 3 times modems have had to be replaced. The 1st one should have been paid off yet we continue to get charged. I'm so irritated I can't see straight. The last 2 times we contacted att via chat we were told we had to be transferred and then disconnected. The above complaint says att doesn't care and has out in writing in lengthy small print contracts that customers pay regardless of loyalty. Should anyone wish to contact att by phone on the weekends it is only possible on Saturdays. Everyone I have spoken with in my area who has att has similar problems. This appears to be a VERY shady if not ILLEGAL way to run a business. I expect a full refund of my last bill since I had no service and it is well documented by our wasted time on the phone and my bill. The last rep that I spoke with even admitted there is a software glitch on modems and sent a new one that I will now be billed for eternally. I insist on receiving the person's name in charge of billing-the president, so I can contact him/her directly. I want a name, address, email address and direct phone number. If any small business were to conduct themselves as att has they would be jailed and out of business. Since I've already invested so much of my time I am making it my mission voice this to anyone who gives a poop about the fair treatment of customers. Only still here because Google has not hit my part of the city and my options are limited. Plus wrong is wrong no matter how large and well connected to government a business may be. You have my contact information from my account. I expect a response in the next 48 hours. 

AT&T Customer Service is the worst ever. I’m like you, when I call I’m and the person doesn’t put why I’m calling into my account. Then they need too send me too another department and then they hang up on me. My account was hacked back in December 2017 and they didn’t even call me too let me know what was going on and it’s taken this long too get it straight. It has become a dishonest company and putting charges on that should never have been charged too me. I’m like you, I want too speak too the CEO and let him/she just know how we’re being mistreated and overcharged for things we didn’t know about. If I didn’t have 10 months left on my stupid Directv contract, I would take everything into the store and throw it all on the floor. I’ve had it with them!! Then they make us pay either $4.99 or $7.99 per month for sports. I don’t watch sports, but for some stupid reason we have too pay this fee. I don’t have one good word too say about AT&T. I have a big mouth and I say what’s on my mind and I don’t care if it were the CEO. I’m telling everyone not too go too AT&T for anything. All they do is lie and charge fees for everything. I know how you feel......,Kathy