Contributor
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2 Messages
Why was a payment taken without MY PERMISSION when the bill ISN'T PASSED DUE?????????
A UNAUTHORIZED payment was done on 1-19-2015 WITHOUT MY PERMISSION. WHY???? The bill isn't due till: 2-3-2015. I want the $160.16 refunded ASAP There wasn't a scheduled date AND I am NOT signed up for autopay. Witch if I were the payment still SHOULD NOT have been taken out till that EXACT DUE DATE. please fix.
skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
If you are not currently signed up for Autopay or have EVER signed up for Autopay, how did ATT get your bank account information?
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baseballisback
ACE - Professor
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8.2K Messages
10 years ago
The only thing that comes to my mind...isn't that first bill a little wonky? Or is it just wonky in the fact that it takes "install date to start of billing cycle AND first FULL billing cycle?"
I'd suggest sending a PM to Customer Care. Include your account number, full name on the account, and two phone numbers so they can call you. Customer Care is a group of people who will get to the bottom of the matter.
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Pamsw13
Contributor
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2 Messages
10 years ago
Sent via the Samsung Galaxy Tab 2 10.1, an AT&T 4G LTE tablet
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ANGEL813
Contributor
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1 Message
9 years ago
CUSTOMER CARE DID NOT HELP ME. THEY TOOK OUT MONEY ON JAN29 THAT I DID NOT AUTHORIZE AND I AM TOLD I MUST HAVE DONE IT BECAUSE THEY DONT HAVE ACCESS TO MY PASSWORD. I ONLY HAVE A YOUNG DAUGHTER WHO DOES NOT KNOW HOW TO MAKE PAYMENTS ONLINE!!!! NO ONE MADE THIS PAYMENT AND THEY REFUSE TO DO ANYTHING ABOUT IT !!! I HAVE NEVER BEEN SIGNED UP FOR AUTOMATIC PAY EITHER!!! I WANT THEM TO PAY THE 25 DOLLAR NSF FEE CUZ I ONLY HAD .75 CENTS IN MY ACCOUNT. WHY WOULD I TRY AND MAKE A PAYMENT???
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skeeterintexas
ACE - Expert
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28.3K Messages
9 years ago
AT&T does not have access to your bank or credit union funds unless you or someone else gave them all the necessary information.
Edit: Autopay and/or sharing your bank information with a 3rd party (ie: ATT) is a dangerous thing. They can offer me a $10 gift card all day but it's not something I'll EVER do.
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KPIowa
Contributor
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1 Message
9 years ago
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Fedup15
Teacher
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8 Messages
8 years ago
I have just noticed that ATT has me set up for auto pay when I have not authorized it. I made a payment arrangement for my last bill and thats how they have my bank info. If they take out this month when I have not signed or authorized any payments[Per Guidelines: Keep it Relevant and Appropriate]..
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