If you have the following issue, please email me at [Personal information removed per community guidelines] with your story. I am drafting a (Edited per community guidelines) and would LOVE to add whoever else needs help.
I returned Uverse equipment 12/28/18 to a UPS store where they successfully scanned in my equipment, called ATT the same day with the tracking number and was told everything was good. Several months later I was contacted by a collections agency regarding "unreturned equipment to ATT".
In response, I have been calling and arguing with ATT regarding this charge since September 2019. It was finally confirmed that as of November 20, 2019 the fee would be removed but I needed to wait. First I was told it would be done by Nov 30. Then I was told by next billing cycle. It is now 2020 and I am still told to "wait til next billing cycle". In the mean time, my credit is damaged.
I have disputed the charge with the collection agencies but ATT continues to allege unreturned equipment despite their several calls with me "confirming" they will be adjusting the charge because it is wrong.
If you would like to run your scenario of being erroneously charged by ATT by me, I would love to see if you can be added to the (Edited per community guidelines) Im drafting.
We will get this sorted out and make ATT stop this scam.
Your post was probably moved because you posted a U-verse issue in the Wireless forum. Wireless is the cell phone section
(edited)
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
@lizdance40 i got a 404 error when i clicked on the original post im assuming it was deleted due to the email address included and also calling on other members to rally around for legal issues .
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______ While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Unfortunately we know how longer has the ability to tag posts with why they have inappropriate content. We also can no longer move posts to The Forum that they actually belong in. This is obviously not a wireless issue. Since it has already been edited, the moderators did not pick up the problems within the post. I suspect we are dealing with Bots
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
FedUp_2020
New Member
•
2 Messages
5 years ago
this is the deleted post:
Hello All,
If you have the following issue, please email me at [Personal information removed per community guidelines] with your story. I am drafting a (Edited per community guidelines) and would LOVE to add whoever else needs help.
I returned Uverse equipment 12/28/18 to a UPS store where they successfully scanned in my equipment, called ATT the same day with the tracking number and was told everything was good. Several months later I was contacted by a collections agency regarding "unreturned equipment to ATT".
In response, I have been calling and arguing with ATT regarding this charge since September 2019. It was finally confirmed that as of November 20, 2019 the fee would be removed but I needed to wait. First I was told it would be done by Nov 30. Then I was told by next billing cycle. It is now 2020 and I am still told to "wait til next billing cycle". In the mean time, my credit is damaged.
I have disputed the charge with the collection agencies but ATT continues to allege unreturned equipment despite their several calls with me "confirming" they will be adjusting the charge because it is wrong.
If you would like to run your scenario of being erroneously charged by ATT by me, I would love to see if you can be added to the (Edited per community guidelines) Im drafting.
We will get this sorted out and make ATT stop this scam.
Alex
(edited)
3
0