Contributor
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2 Messages
ATT ConecTech Service rep. says I need to pay more money in order for my IP camera to work
It was free and also was easy to setup DMZ zone when we had Comcast. Now we switched over to AT&T UVerse and we can't access our Security IP cameras from work.
We did everything the tech support rep. told us to do. He asked us to factory reset the router twice and do the setup process all over again. Being an experienced IT guy myself, I feel like the AT&T is just trying to get more money from my pocket by blocking access to my DMZ devices.
At the end the rep asked us to pay more in order to get access externally.
Have anybody had a same issue with IP cameras in UVerse ?
DIRECTVhelp
Community Support
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255K Messages
9 years ago
Hi @scottadler2,
We apologize about the issues, but we will be glad to help. Are you able to access the cameras from inside your house? If so, were you able to setup your cameras using DMZ mode. Below are posts that go over it:
Also, do you have your security camera connected directly to the U-verse gateway or is it going through some other device?
-ATTU-verseCare
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scottadler2
Contributor
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2 Messages
9 years ago
Yes, I can access my cameras from LAN IP ( 192.....) but not from outside.
The cameras are connected directely to the router. It seems like AT&T is blocking the connection.
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DIRECTVhelp
Community Support
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255K Messages
9 years ago
Hi,
Have you tried putting the device in DMZ or passthrough mode? If so and it is still blocked, you may want to get a packet tracer program like wireshark to see what is happening with the packets. Also, you can try running a trace route to see where the path is failing.
-ATTU-verseCare
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RangerJim
Tutor
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4 Messages
9 years ago
You must do an AT&T version of port forwarding refered to as "Opening firewall pinholes"..... It is known as opening firewall ports or firewall port forwarding to the rest of the normal networking world.....
Open Browser
192.168.1.254
Settings
Firewall
Applications, Pinholes and DMZ
Enter I.P. address of camera
Click on Allow individual applications........
Create a User Defines Application for each camera and their associated I.P. addresses.
If you don't understand "Port Forwarding" do your research before starting this.
Good luck
Jim
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RangerJim
Tutor
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4 Messages
9 years ago
Also... You should assign a static IP address and port to each camera
Also... You must know your public I.P. address to get back into your cameras from the outside.
Protocol should be set to TCP
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RangerJim
Tutor
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4 Messages
9 years ago
In my past experience with ConnecTech I have found that their personel have been weighed, been measured and been found wanting.....
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