Contributor
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2 Messages
ATT Help is useless with setting up a new wireless receiver
Ordered a new wireless receiver - got the 'box top does not match account message' - Chatted with someone who couldn't fix it 3 days ago. Got over-the-phone help yesterday - 1 1/2 hours and they determined the box was bad - sending another one. Got it today - hooked it up - same freaking message. Got over the phone help today - 2 hours and they couldn't fix it. Unplugged/plugged 4 or 5 times - nothing worked - recycled the entire gateway - nothing worked. All other wireless receivers in the house are fine - just not the new one. They are sending a freaking technician to the house Monday to see what the issue is.... the issue is the freaking account isn't right and the helpdesk can't figure out how to provision! So I'll meet the technician and let THEM spend 2 hours with the account set up people. This crap cannot be that hard... 3 days and over 3 hours of MY time and it still doesn't work. Amazing.
_xyzzy_
Expert
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3.6K Messages
8 years ago
Your problem is not unique. Sent a private message to @ATTU-verseCare to see if they can help (click envelop icon in upper right of this page). This is not a physical problem with the wireless box but more like a clerical problem at ATT's end (although it will take some physical action on their end to clear/fix the bad info from their computer system).
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Illshowyou
Contributor
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2 Messages
8 years ago
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