J

1 Message

Monday, August 30th, 2021 10:07 PM

ATT Uverse with Xfinity Internet

I recently chatted online with someone from customer support at AT&T and got the confirmation that I could use Xfinity internet with Uverse service. Now that I have set up the new internet service, I can't figure out how to connect the ethernet cable from the receiver to the new Xfinity router. Just plugging in the cables into the new router isn't working. I called technical support and they were no help. 

Any ideas?

Accepted Solution

Official Solution

ACE - Professor

 • 

8.1K Messages

3 years ago

You still need the AT&T gateway for U-Verse TV service. The Comcast equipment would be for internet only.

ACE - Professor

 • 

1.5K Messages

3 years ago

@jbonner 

Att actually let you send back their gateway, cancel internet with them, and hold onto the Uverse TV hardware?  Sorry, but that dog don’t hunt.   


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