Contributor
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1 Message
Being billed for equipment lost during Harvey
I’m not sure what to do. After losing everything during Hurricane Harvey I called AT&T to cancel my Uverse service. The representative was very kind. Since that time I’ve had multiple requests from AT&T for the return of the equipment. Each time I’ve called, explained again what happened and have been told not to worry. I would not be billed. Today, I received an invoice for the equipment with a due date in early July. I don’t know what else to do to resolve this issue. Everyone I talk to assures me it has been taken care of, but it continues to be a problem.
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hi @gofoley,
Thank you for bringing this to our attention! Your concerns are absolutely important and we want to make sure we get to the bottom of this matter. I would love to help!
For us to provide you with the best support, I will be following up through a private message to gather additional details. This way, we can work together to make sure this has been resolved.
I hope you have an amazing rest of your day! Talk to you soon!
Vanessa, AT&T Community Specialist
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