Contributor
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2 Messages
BIG RED X
My converter box/DVR is out. Tried re-setting, it's just locked up. Tried re-booting modem, no help. Blue, green, red lights on front, big red X on screen. Any suggestions? Also, if I have to get a new box is there any way to save my DVR recordings from the old box? Thanks. Any help appreciated.
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
DVRs die. Call CS for a self-install new one. Don't forget to send the old one back (within 21 days). No, there is no way to transfer recordings.
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AugieDoggieaws
Contributor
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2 Messages
8 years ago
Thanks a bunch. That's what I thought. Is there any way to back up new DVR recordings in case my new DVR dies?
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skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
No sorry. There is no way to transfer recordings to a different DVR.
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Noffk001
Contributor
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2 Messages
8 years ago
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Noffk001
Contributor
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2 Messages
8 years ago
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mzorlando
Contributor
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1 Message
7 years ago
I am new customer and having the RED X issue on one TV. I have re-booted and un-plugged and re-plugged and still, there is a RED X on the TV screen. Do I need a new box?
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