Teacher

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22 Messages

Friday, July 31st, 2015 11:25 PM

Box won't wake up, every day

So my box works fine except every day when I get home from work it won't wake up.  It's on the screen saver and displaying properly, and the green and blue lights are on.  Says to PRESS OK to start, like always, but pressing OK does nothing.  I always have to unplug it and plug it back in.  This is getting annoying, plus it doesn't record things it is supposed to if it's in the locked up mode.  Anyone have any thoughts/advice.  Everything works fine once I unplug/plug and it reboots.  Thanks.

Expert

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4.3K Messages

10 years ago

@CubbieBlue   If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Re-downloads all the software. Will not erase recordings, takes a bit of time or so. Good luck 😉

 

Chris
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