Buried Wire Nightmares

Background...I have AT&T Uverse phone, tv and internet. Have had it since they introduced it 10+ years ago. Have paid nearly $300/month to have it.

I have called the buried wire center more times than I can count. Each time staying on hold for more than 30 minutes. Only to be given a different story every time. And no resolution.

I have also even tried called the 800 number for general service about a dozen times. No luck. Tried the chat feature on the website. No luck.

First it was an expected due date of August 1. Then the 7th. Then the 14th. Etc. Etc. Then I was told they talked to the contractor and they are backed up and would be in touch within two days with a date. Nothing. Multiple people said they would file a complaint with their supervisor to get attention on this issue. Nothing. Then was told the contractor was fired and AT&T is having its own crews bury the wire. Was told they would be out by Wednesday. OK...

And now I just got a text saying the next due date is September 30! Another month away.  Can anyone please shed any light to get my issue resolved? I can't call and be put on hold another time. I can't be told another lie, just to get me off the phone. I am ready to go out there and bury my own wire at this point. Or file a complaint with my city, the politicians, and the FCC. Help!