Catch 22 -- Who's Responsible? AT&T or HBO? HBO says it's AT&T

Yay their email doesn't actually respond to your complaint!

You were asking why the VOD selection skips episode 5 and they responded by saying "Our TV signal was sent to them and it should be working."  Try asking them why episode 5 is missing from AT&T's On-Demand library.

AT&T can only deploy/host whatever HBO gives them.  If HBO never sent episode 5, then AT&T can't put it in their VOD library.

As for what you can do in the meantime, check out HBO GO and watch the episode on there.  You'll have to log in with your AT&T credentials but after that it should be found on there.

I'm in the AT&T, HBO votex. This is waay beyond what I, as an AT&T "Premium" subscriber should have to contend with. Waay beyond.

~S 

Ok now I'm confused. You contact HBO and get a wrong answer. When I suggest that you try again asking your question a different way, and provide you an alternative to your problem, you say it's too much work?

I'm not exactly sure what you want at this point other than to complain.

BTW, this past Sun. both episode 5 and 7 were finally available.

No, I do not want to use HBO GO and log in. Why should that even be a solution? I'm paying for HBO to show up on my tv. Yes, I can certainly access G of T by using my password, going to AT&T's digital library and finding the episode. But, here's the thing...I want what I'm paying for: Game of Thrones in episode order. If I can see that the latest episodes are being discussed online, and these aren't pirated episodes, why am I not viewing them too?

And no, I didn't get that  HBO was giving me the run around; remember AT&T referred to to HBO in the first place. Also too, unlike AT&T, HBO has given me their contact email should I continue to run up against AT&T's failure to address my concern.

If I didn't say it before, this is a mega giant bureacracy issue, that I'm caught between. Your solution is a temporary fix, but it doesn't resolve my issue: seeing GofT in episode sequence and without the lag time on my tv.

Finally, please reserve your comments to this forum and not my personal gmail account:

AT&T Community <forums@att.att-mail.com>	1:42 PM (1 hour ago)
to me

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mericangame

ACE - Professor

See reply above.

Just got a call from "AT&T's dept. pf escalation" - whatever that is. Evidently, my concern is serious enough for AT&T to take action. 

This is the proper response. Accusing a customer of simply complaining, as you did, apparently isn't just unacceptable to me, but to AT&T as well.

Again, should you wish to reply to this comment, please refrain from contacting me via my personal gmail account and use the AT&T forum.

Thanks.

AT&T's "department of escalation" would basically be the people who whom a PM sent to ATTCustomerCare would reach.  I'm glad that they have contacted you.

I'm replying at the risk of causing another e-mail to arrive at your gmail address to let you know that your profile has undoubtedly been set to "subscribe" you to this thread, such that you get notified anytime it has an update, and that notification would take the form of an e-mail to your registered profile e-mail.  And update the number next to your bell at the top of your page.

You can turn this "feature" off by clicking on your name/avatar at the top of the page, going to "

"Settings", then "Notifications", and unchecking "Automatically subscribe me to topics or reviews I participate in," to prevent future recurrences of this.  Then click on "Following", then "Subscriptions" and delete anything you find there.

I'm sorry you feel that way.  When you subscribe to HBO on U-Verse, you are also paying for access to HBO Go and VOD access to HBO content.  You are also paying for a DVR which you can use to record GoT when it airs live.

Carefully read the response that HBO sent back to you.  They talk about how the transmission of the HBO channel was sent to AT&T and that if there is an issue, it is on AT&T's end.  Your original problem is that episode 5 was missing from AT&T''s VOD selection.  They DID NOT READ YOUR ISSUE.  If they had, they would have answered properly.

My issue isn't that I'm "also paying for access to HBO Go and VOD access to HBO content." Once again...if it's available on VOD, it shoud be simultaneously available on my DVR. Clearly, AT&T has HBO's product, your frequent reverence to using VOD is confirmation that they do. And yet, AT&T fails to deliver that same product in sequence or without a major lag time to my DVR; why?

Ahh now I see your problem, you recorded the episodes out of order and want them in-order.

Yeah, that's an issue with U-Verse, there isn't a way to watch DVR'd tv shows in first run order.  The only way they have set up right now is recorded order.  The main reason for this is reruns on various networks would get scrambled around like crazy.  

As to why did your DVR record the show out of order, I have no idea.  Possibly there was a time/recoroding conflict and it wasn't able to record episode 5 until after you recorded episode 6.