9 Messages
Change from att DVR model VIP 2262 to VIP 2250 and having problems
DVR model VIP 2262 was beginning to buzz loudly. Att sent a replacement model VIP 2250. After experiencing glitches, stops and starts, I did the reset after reset thing with no improvement. Called ATT and they sent another replacement only to have the same problem with the 2nd replacement. Now ATT want to do the fiber optic replacement for an additional $30/mo. Everything was fine with the VIP2262 until the buzzing started. Does Att still make the VIP2262? There is something different between 2262 and 2250!
jeff snapp
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey there @Snapper51. Thanks for reaching out about the intermittent DVR service you've been experiencing, and we'd be happy to help you.
To get started, we'd recommend checking out our steps to troubleshoot your U-verse service. If you have a wired or wireless U-verse receiver:
Yes, we still do offer the DVR Model VIP2262, but the receiver you receiver is determined by which ones are available in your area.
Let us know if these troubleshooting steps help.
Robert, AT&T Community Specialist
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Snapper51
9 Messages
2 years ago
Thanks much Robert for your input. Actually, I got the model numbers reversed. The original DVR model that was buzzing is VIP 2250 the replacement model is VIP 2262. The new DVR VIP 2262 is experiencing the glitches by hesitating and skipping during recorded play. ATT has offered an upgrade to Fiber, however, we have satisfactory service now, except for the current DVR issue. Also, we’re disable seniors and the additional cost of the new service is a burden along with current inflation issues.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thanks for sharing that information, and we want to help get your U-verse DVR service back working correctly @Snapper51.
Just to confirm, were you able to follow the troubleshooting steps and did it help with the intermittent service you were experiencing?
We look forward to hearing from you.
Robert, AT&T Community Specialist
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Snapper51
9 Messages
2 years ago
Thanks again! I tried your recommendation and received an error message. “Service Error” with a note to Customer care.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey there, @Snapper51, we want to get this turned around for you.
Let's meet in a Direct Message to discuss what options are available for improving your U-verse TV service. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
We hope to hear from you!
Donovan, AT&T Community Specialist
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