Charged for returned equipment

@Daredelvis  Contact the Customer Care Team with all of your pertinent information (name, dates, account#, tracking#, etc.).  They can help you sort through this. 

Watch the blue envelope at the top right of this page.  Expect a reply in 3-5 business days.

@Daredelvis   Be forewarned, if certain people get your help request, it will come back as an email response, not the blue envelope.  Would be a disposable email @att.com. 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I'm having the same problem, and it seems like no one can help me

I'm having the same problem. After two billing cycles, I wasn't charged for the modem so I threw away my reciept from UPS. I got my bill last month and now I'm being charged a non return charge of $170. Have you gotten you issue resolved? ATT is no help and told me that there is nothing I can do and I will have to pay for this modem that I returned.

Good luck getting it fixed.  It took me countless phone calls and over two hours total on the phone to get them to admit they had the returned equipment.  Here is my story.  I had U-verse for over three years.  I canceled AT&T U-verse after they my service was out for over a week.  I had countless calls with their technical service, and two visits by technicians (I had to take time off of work to meet them). Even with all of that AT&T could not get my service up and running. 

I canceled my service, and dropped the equipment off at the UPS store.  I was issued a receipt from the UPS store, and I thought that was the end of it.  After being surprised by the $170 unreturned equipment bill, I called AT&T.  I provided them the tracking number from the receipt (turns out that is an AT&T tracking number, not a UPS tracking number).  They assured me everything was OK.  Well, it wasn’t.  They said they had no record of my return.  These are the steps I took.

1. Posted on this forum, and received empty promises.
2. Called my toothless cable advocate in my city (this did help).
3. Went to the UPS store to check the tracking number. Guy at desk says this happens all of the time with AT&T.  They wait until they have enough units in, and ship them all at once.
4. Spent over two hours in the phone with AT&T “Office of the president” customer service. I feel that is a total garbage (can't say bee,ess) feel good name.
5. AT&T finally admitted they had the returned equipment (I had their tracking number. That should have been the end of it.)

My feelings after this are that I will never voluntarily do business with AT&T again.  You as a consumer have no recourse, and your time means nothing to them.  It is my opinion that through their incompetence, they tried to extort $170 from me.  There is no downside to them doing this, and you have no rights.

What I have done and what I suggest you do.

1. Contact whatever worthless regulatory agency in your city or state (both, if you ask me). Make a formal complaint, and you suddenly might get a call. 
2. I have written my worthless congressman. I don’t know where AT&T gets off trying to steal money from me (I had their tracking number, it was obviously their fault!!), but if you don’t give in to their extortion, they can slam your credit.
3. I would recommend you go to reddit, and post your story on cordcutters. Maybe it will get some legs, and that will help you get a response. 

Good luck.

Att&t is causing my blood pressure to rise. It's not a joke! This company makes so many mistakes that is so time consuming just trying to resolve each one.
Yes, I too returned equipment in its Att&t package and dropped it off at UPS. Now months latter $711 is reflecting on my credit as owed.
Tears came down
my face and now I'm physically exhausted just from attempting to resolve another mistake on their behalf. I'm a 58 year old christian woman who has recovered with cancer twice within a ten year period. My blood pressure goes up each time I have to resolve an Att&t mistake. Plus, I called to cancel service after the one year promotion expired and returned the equipment and still they had my service activated after it's supposedly disconnected and no equipment in the house, but their charging me $197 for service. Att&t has ruined my credit.
Now I'm so sad and depressed that I can't even sleep at night.
Only God is my witness. Why would I want to keep their equipment and latter be charged and have my credit ruined? I might have to sent them to court. This company makes more mistakes than any other company. Now I have to wait 10 to 15 business days for them to confirm my returned equipment. Hopefully they have human compassion and will make efforts to stop changing people for their unprofessional errors.
Ramona ----

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@Monitas  Send a Private Message to UverseCares <-- using this link. 

Include all pertinent information including your account number and the UPS receipt number.  Give them 3-4 business days to respond and watch the white envelope in the upper right hand corner of this page for a reply.

 The same exact thing has happened to me and I am being extorted for boxes that I returned. I have never missed a payment with att cell phone service in 10 years with them but they dont care. They ruined my credit from a 760 to a 600. This is criminal 

3055881778

It is now 2018 and the same thing is happening to me... how do they stay in business? You are exactly right, they don't care and your time means nothing to them, as I am now going on 6 months. I will add that they lie.

I have been dealing with this for the last couple months. 

It's 2018 and I sent my equipment back in 2015. I've talked to numerous people and finally found someone to take the charges off.  But she said it wouldn't reflect on my bill for at least five days.  So I call back a week later and they never did it. 

I cannot return equipment twice or go back 3 years to prove it. 

I mean good grief,  i'm trying to pay off a 3 year old bill AND remain a customer with them AND bring them another new AT&T line.  

I'm so sick of dealing with big companies and not getting personal care or attention.  These rich corporations will nickel and dime you to death.